Brandon Miller
Piscataway,NJ
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 10+ years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DESKTOP SUPPORT
DXC Technologies
2024.05 - Current
- Provided basic end-user troubleshooting and desktop support.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Installed, maintained and supported VoIP devices.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
DESKTOP SUPPORT – Contractor
SYMRISE
2023.08 - 2024.03
- Provided Tier 2 support utilizing ServiceNow ticketing system to manage and process actions and requests
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Supported various printers (Konica, Canon, Epson)
- Provided A/V support.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
DESKTOP SUPPORT – Contractor
Colgate Palmolive Technology
2022.11 - 2023.08
- Provided Tier 2 support utilizing Freshservice ticketing system to manage and process actions and requests
- Imaged computer devices via Lenovo Cloud
- Tracked and maintained inventory and deployment of assets
- Troubleshoot problems related to Windows and Macs
- Supported and troubleshoot problems related to Google’s business services.
SERVICE DESK TECHNICIAN - Contractor
Micro Data Systems
2018.04 - 2022.07
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Assisted in identifying, documenting, and implementing process
- Supported Remote/VPN
- Supported MS Teams and Zoom.
Integration Center Technician
SHI International Corp.
2017.10 - 2018.01
- Inspected and/or installed computer hardware
- Configured various devices
- Imaged desktops, laptops, and tablets via PXE and/or USB
- Built and repaired PCs
- Processed work orders for devices to be shipped out.
Desktop Support Technician - CONTRACTOR
Francis E. Parker Home
2017.04 - 2017.05
- Provided Tier 1/2 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in deploying Windows 10 and Office 365 via SCCM and performed new PC setups.
- Utilized active directory to manage user’s accounts
- Assisted user’s concerning the use of computer hardware and software, including printing, installation, E-mail, and operating systems functionality.
Help Desk Technician
Oppenheimer
2014.05 - 2017.01
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted in re-imaging PCs via PXE
- Trained and supported end-users with software, hardware, and network standards and processes
- Utilized in-house directory to manage user’s accounts
- Provided Remote/VPN support
- Supported financial applications such as Market-Q and Insight.
Education
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VA12.2009
Skills
- Skilled in installing, configuring, and troubleshooting both computer hardware and software.
- Ability to work individually or within a team.
- Ability to operate multiple remote tools.
- Experienced in Windows, Mac and Office platforms.
- Skilled in working with a wide range of diagnostic tools.
- Communicate with both technical and non-technical people.
- Ability to absorb and retain information.
- Experienced in troubleshooting different types of device from different brands (HP, Dell, Lenovo, and Macbooks), peripherals, printers, and mobile devices (Android, iOS).
- Analytical and problem-solving abilities
Certification
- HDI Technical Support Certified
- CompTIA A+ (renewal in progress)
Timeline
DESKTOP SUPPORT
DXC Technologies
2024.05 - Current
DESKTOP SUPPORT – Contractor
SYMRISE
2023.08 - 2024.03
DESKTOP SUPPORT – Contractor
Colgate Palmolive Technology
2022.11 - 2023.08
SERVICE DESK TECHNICIAN - Contractor
Micro Data Systems
2018.04 - 2022.07
Integration Center Technician
SHI International Corp.
2017.10 - 2018.01
Desktop Support Technician - CONTRACTOR
Francis E. Parker Home
2017.04 - 2017.05
Help Desk Technician
Oppenheimer
2014.05 - 2017.01
Bachelor of Science - Computer Engineering
Virginia State University
- HDI Technical Support Certified
- CompTIA A+ (renewal in progress)
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