Brandon Miller
Piscataway,NJ
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 10+ years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DESKTOP SUPPORT
DXC Technologies
05.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Installed, maintained and supported VoIP devices.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
DESKTOP SUPPORT – Contractor
SYMRISE
08.2023 - 03.2024
- Provided Tier 2 support utilizing ServiceNow ticketing system to manage and process actions and requests
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Supported various printers (Konica, Canon, Epson)
- Provided A/V support.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
DESKTOP SUPPORT – Contractor
Colgate Palmolive Technology
11.2022 - 08.2023
- Provided Tier 2 support utilizing Freshservice ticketing system to manage and process actions and requests
- Imaged computer devices via Lenovo Cloud
- Tracked and maintained inventory and deployment of assets
- Troubleshoot problems related to Windows and Macs
- Supported and troubleshoot problems related to Google’s business services.
SERVICE DESK TECHNICIAN - Contractor
Micro Data Systems
04.2018 - 07.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Assisted in identifying, documenting, and implementing process
- Supported Remote/VPN
- Supported MS Teams and Zoom.
Integration Center Technician
SHI International Corp.
10.2017 - 01.2018
- Inspected and/or installed computer hardware
- Configured various devices
- Imaged desktops, laptops, and tablets via PXE and/or USB
- Built and repaired PCs
- Processed work orders for devices to be shipped out.
Desktop Support Technician - CONTRACTOR
Francis E. Parker Home
04.2017 - 05.2017
- Provided Tier 1/2 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in deploying Windows 10 and Office 365 via SCCM and performed new PC setups.
- Utilized active directory to manage user’s accounts
- Assisted user’s concerning the use of computer hardware and software, including printing, installation, E-mail, and operating systems functionality.
Help Desk Technician
Oppenheimer
05.2014 - 01.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted in re-imaging PCs via PXE
- Trained and supported end-users with software, hardware, and network standards and processes
- Utilized in-house directory to manage user’s accounts
- Provided Remote/VPN support
- Supported financial applications such as Market-Q and Insight.
Education
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VA12.2009
Skills
- Skilled in installing, configuring, and troubleshooting both computer hardware and software
- Ability to work individually or within a team
- Ability to operate multiple remote tools
- Experienced in Windows, Mac and Office platforms
- Skilled in working with a wide range of diagnostic tools
- Communicate with both technical and non-technical people
- Ability to absorb and retain information
- Experienced in troubleshooting different types of device from different brands (HP, Dell, Lenovo, and Macbooks), peripherals, printers, and mobile devices (Android, iOS)
- Analytical and problem-solving abilities
Certification
- HDI Technical Support Certified
- CompTIA A+ (renewal in progress)
Timeline
DESKTOP SUPPORT
DXC Technologies
05.2024 - Current
DESKTOP SUPPORT – Contractor
SYMRISE
08.2023 - 03.2024
DESKTOP SUPPORT – Contractor
Colgate Palmolive Technology
11.2022 - 08.2023
SERVICE DESK TECHNICIAN - Contractor
Micro Data Systems
04.2018 - 07.2022
Integration Center Technician
SHI International Corp.
10.2017 - 01.2018
Desktop Support Technician - CONTRACTOR
Francis E. Parker Home
04.2017 - 05.2017
Help Desk Technician
Oppenheimer
05.2014 - 01.2017
Bachelor of Science - Computer Engineering
Virginia State University
- HDI Technical Support Certified
- CompTIA A+ (renewal in progress)
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