Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Miller

Springfield,MO

Summary

Adept at cross-selling with a proven track record of enhancing customer satisfaction, I leveraged critical thinking and operations expertise at First Premier Bank to resolve complex issues, boosting client loyalty. My background includes diverse roles, from forklift operation at Pinnacle to customer care, where I consistently applied product knowledge and cultural awareness to exceed employer expectations.

Overview

4
4
years of professional experience

Work History

Forklift Operator

Pinnacle
Springfield, MO
03.2023 - Current
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Kept record of daily activities such as number of items moved or handled throughout the day.

Warehouse Worker

Buc-ee's
Springfield , MO
10.2023 - 03.2024
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Identified discrepancies between physical count and computer data.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Used digital database to keep records of units and stock moved.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Pest Control Technician

Rumble
Springfield, MO
02.2023 - 10.2023
  • Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Care Representative

First Premier Bank
Sioux Falls, SD
10.2020 - 12.2022
  • Prepared daily activity reports for management review.
  • Maintained records of customer accounts including transactions and balances.
  • Processed wire transfers in accordance with established policies and procedures.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Performed general clerical duties such as filing documents related to customer accounts.
  • Provided account information and answered customer inquiries in a timely manner.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Verified customer signatures against signature cards on file at the branch.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.

Education

High School Diploma -

Home Education
Springfield
05-2018

Skills

  • Cross-selling and partner referrals
  • Operations
  • Generating referrals
  • Mathematical accuracy
  • Money transfers
  • Complaint resolution
  • Account updating
  • Cultural awareness
  • Product knowledge
  • Critical thinking

Timeline

Warehouse Worker

Buc-ee's
10.2023 - 03.2024

Forklift Operator

Pinnacle
03.2023 - Current

Pest Control Technician

Rumble
02.2023 - 10.2023

Customer Care Representative

First Premier Bank
10.2020 - 12.2022

High School Diploma -

Home Education

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Brandon Miller