Brandon Mishoe
The Bronx,NY
Summary
Vice President with a track record of expanding leadership scope, from General Manager to Regional Director to Vice President over four years. Expanding multi-site operations to multi-state/regional and organizational-level strategy. Skilled at building and leading multi-state teams, improving operational performance, and translating strategic priorities into measurable results.
Overview
16
16
years of professional experience
Work History
Vice President of Operations - NY/NJ - New England
Prosegur Security USA
Northeast
06.2025 - Current
- Streamlined operational workflows across multiple departments, reducing costs and improving efficiency
- Developed and implemented strategic initiatives that improved service delivery and customer satisfaction
- Led cross-functional teams to drive organizational goals and continuous improvement initiatives
- Analyzed operational performance metrics to make informed decisions and resource allocation strategies
- Grew revenue across 3 branches to $14.5M (105% of $13.8M budget) while improving gross margin to 15.61% ($2.2M) and reducing overtime to 0.75% vs. 1.03% budget
- Recovered and exceeded prior EBITDA performance, delivering $1.9M/13.27% against a $1.7M/12.52% budget outperforming both the 2025 target and the pre-branch integration 2023 baseline.
- Reduced hiring costs to $56k, 30% under $81k budget across a 3-branch portfolio, reflecting strong employee retention and reduced turnover. Driving down hiring/training/Uniform needs; held divisional/supervisory costs 3.6% under budget
- Eliminated bad debt write-offs in 2025 down from $11k in 2024, reflecting improved collections and receivables management
- Developed the Prosegur Retail Training Program to standardize service delivery across retail accounts
- Built relationships with local clients to expand business growth across Canada and the USA
Regional Director of Operations
Prosegur Security USA
Northeast
04.2024 - 07.2025
- Oversaw operational efficiency across multiple regional branches, enhancing service delivery and customer satisfaction.
- Developed New General Manager Cheat Sheet for Operational processes
- Absorbed an additional branch while growing revenue to $13.5M (104% of $13M budget); improved gross margin to 14.40% and reduced overtime to 1.32% (vs. 2.06% budget); delivered 11.83% EBITDA, 39% above the newly introduced 8.51% budget target, despite short-term margin dilution from integrating the new branch
- Led cross-functional teams to implement strategic initiatives, driving compliance with security protocols and operational standards.
- Developed and executed training programs, improving staff performance and retention rates in high-demand environments.
- Managed budget allocations for regional operations, ensuring optimal resource utilization and cost-effectiveness.
General Manager
Prosegur Security USA
Northeast Operations
09.2022 - 04.2024
- Conducted onboarding sessions for new General Managers at Prosegur, focusing on the intricacies of daily and weekly operational processes.
- Effectively managed a team of 4 Account Managers, overseeing a total of 6000 hours per week, and provided support for daily operational activities.
- Delivered 13.84% EBITDA margin, 14.18% gross margin, and 1.72% overtime in 2023 (no formal budget benchmark in place) on a $12.3M portfolio
- Successfully met recruiting targets to ensure adequate staffing levels, contributing to the seamless execution of daily operations.
- Consistently achieved outstanding performance in client Key Performance Indicator (KPI) calls, surpassing standard expectations and maintaining a high level of client satisfaction.
- Contributed in report creation, tailoring them to the specific requirements of individual clients, showcasing a commitment to delivering personalized and high-quality service(Zara).
- Spearheading training initiatives for the entire region on proprietary software,
- Took responsibility for troubleshooting operational issues within the region, promptly resolving challenges and escalating matters to the appropriate departments when necessary.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
District Manager
Brosnan Risk Consultants
New York, United States
09.2021 - 09.2022
- Oversaw 50 locations spanning Residential, Commercial, and High-End Retail sectors, enforcing high-quality operational standards across a diverse portfolio
- Identified, developed, and promoted talented employees, cultivating a collaborative, high-performing leadership team
- Managed 4 Operations Managers across NYC, CT, and NJ, overseeing 10,000+ HPW while maintaining OT at 2% or below
- Conducted quarterly P&L analysis to monitor financial performance and identify improvement opportunities
- Built and maintained strong, productive relationships with clients and support teams
- Consistently met deadlines by proactively managing individual and team workloads and streamlining processes
- Partnered with the VP of Operations to develop and execute strategies for improving performance and growing volume and sales
- Led weekly cross-functional meetings with Operations Managers, HR, Recruiting, and GSOC to resolve staffing and compliance challenges
- Conducted site walk-throughs for active RFPs, partnering with the VP to structure competitive, profitable bids that maximized guard quality and profitability
NY/NJ - Mid Atlantic Operations Manager
Security Industry Specialist
New York City
04.2018 - 09.2021
- Ensure compliance with general and specific post orders for assigned Specialist's positions
- Manage and coordinate over 5000 weekly hours of security operations and programs for multiple Fortune 500 clients in assigned area while keeping overtime under 3%
- Developed Communication with client location representatives to ensure proper utilization and execution of security programs
- Respond in timely manner to emergency events, issues, staffing deficiencies and client requests. Initiate preliminary investigations and write incident reports on all internal personnel issues
- Partner with corporate security team members during event security details
- Maintain up to date and accurate timekeeping systems and records
- Ensure personnel are provided with necessary equipment and equipment is accounted for. Distribute equipment to personnel as necessary and maintain diligent records of equipment inventory
- Established leadership and direction for loss prevention efforts and shortage reduction program. Educate and train field teams in program and methods for protecting company
- Establish, implement, and enforcing policies and standards of loss prevention department and company
- Actively and successful conduct investigations into theft, reducing company loss exposure. Maintain safety committee through key associates and implement change immediately to positively impact claims
- Conduct site visitations on regular basis to establish and maintain Client relation. Interview, assess and hire/terminate supervisor, trainers, and agents
- Travel in and out of state depending on Client's needs, while establishing and maintaining open lines of communication between state, local and federal law enforcement agencies
Security Operations Manager
KH Briger Security
Hudson Valley, NY
05.2016 - 04.2018
- Oversaw team of up to 50 security officers and managed administrative duties, including scheduling and performance evaluations
- Supervised risk management, loss prevention and safety operations for 100k sq. ft. [The Shops at Skyview] facility to decrease incidents of theft, waste, and abuse
- Improved security awareness by holding workshops for up to 100 Client employees
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors
- Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
- Served as liaison with public officials' company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets
- Submitted documentation for weekly payroll, managed schedules and enforced policies
Fire Life Safety Director
Summit Security Services Inc.
New York
10.2014 - 05.2016
- Directed development and implementation of comprehensive safety plans, ensuring readiness for safe, timely evacuations across all properties
- Inspected fire and life safety systems and equipment including alarms, sprinklers, and smoke detectors to confirm proper placement and functionality
- Recruited, trained, and deployed fire safety personnel to maximize protection of life and property
- Designed and implemented fire safety training programs for site personnel
- Led evacuations during fires and emergencies, maintaining calm and control to prevent fatalities, injuries, and panic
- Partnered with building owners and stakeholders to bring structures into compliance with fire code regulations, laws, and industry standards
- Tested manual and automatic fire suppression systems to verify operational readiness
- Served as primary liaison to FDNY and NYPD for all emergency response coordination
- Conducted thorough inspections of building systems including kitchen hoods, ductwork, and exhaust systems to identify hazardous conditions and remove materials of concern
- Identified safety concerns and documented fire code violations across new construction and existing structures
- Managed a team of 8+ Fire Safety Directors across the site
Security Officer/ Deputy Fire Safety Director
Allied Universal Security Services
New York, NY
05.2010 - 10.2014
- Monitored access points and ensured security protocols adhered to at all times.
- Conducted regular patrols of premises to identify and address potential security threats.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities and unusual occurrences for reporting purposes.
- Trained under the Head Fire Safety Director
- Responded directly to approximately 5200 emergency situations in a year.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT07-2026
Skills
- P&L Management & Financial Oversight
- Security Team Leadership
- Collective Bargaining Agreement (CBA) Negotiation & Compliance
- Standard Operating Procedure (SOP) Development
- Fire Safety & Emergency Action Planning
- Asset Protection & Loss Prevention
- Conflict Resolution & Management
- Project Management
- Performance Analysis & Reporting
Timeline
Vice President of Operations - NY/NJ - New England
Prosegur Security USA
06.2025 - Current
Regional Director of Operations
Prosegur Security USA
04.2024 - 07.2025
General Manager
Prosegur Security USA
09.2022 - 04.2024
District Manager
Brosnan Risk Consultants
09.2021 - 09.2022
NY/NJ - Mid Atlantic Operations Manager
Security Industry Specialist
04.2018 - 09.2021
Security Operations Manager
KH Briger Security
05.2016 - 04.2018
Fire Life Safety Director
Summit Security Services Inc.
10.2014 - 05.2016
Security Officer/ Deputy Fire Safety Director
Allied Universal Security Services
05.2010 - 10.2014
Bachelor of Science - Business Administration
Western Governors University