Brandon Mitchell
Federal Way,WA
Summary
Dedicated HR support specialist with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Sr. Case Resolution Associate
Allegis Group
10.2022 - Current
- Answer customer request or inquiries concerning general data updated, billing, pay discrepancies, expenses, spread and commissions
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Onboarding Associate
Allegis Group
11.2020 - 10.2022
- Heavy internal communication with recruiting teams, HR teams, compliance teams and hiring manager,
- Manual data entry and updating of spreadsheets and ATS system to update candidate status,
- Answer questions from candidate in process regarding their onboarding or compliance requirements
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
General Manager
Just Poke
10.2019 - 11.2020
- Leading, training, coaching, and counseling team members.
- Driving Store revenue by encouraging staff to perform at their highest efficiency
- Drafting schedules that meet the needs of business so that a great customer experience is delivered while enabling good lifestyles for store employees
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Catering Director/ HR Associate
Lancer Hospitality
10.2017 - 10.2019
- Coordinate and supervise the catering programs.
- Forecast business volume to determine resource needs, expenses, and productivity.
- Coordinated with event planners, decorators, and other vendors to ensure seamless execution of client vision from start to finish.
- Hire and train catering staff on catering processes and policies
- Generated repeat business from satisfied customers by proactively addressing concerns or feedback during post-event evaluations.
Education
Associates - Hospitality Management
Le Cordon Bleu
01.2010
Skills
- Preparing Reports
- Workplace Safety
- Training and development
- Cash Handling
- Management Support
- Data Entry
- Event Coordination
- POS System Operation
- Customer Service
- Performance Evaluations
- Problem solving
- Data analysis
Timeline
Sr. Case Resolution Associate
Allegis Group
10.2022 - Current
Onboarding Associate
Allegis Group
11.2020 - 10.2022
General Manager
Just Poke
10.2019 - 11.2020
Catering Director/ HR Associate
Lancer Hospitality
10.2017 - 10.2019
Associates - Hospitality Management
Le Cordon Bleu
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