Brandon Mitchell
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Owner/Operator Truck Driver
Axion Logistics
10.2020 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maximized load safety by balancing, securing, and weighing products.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Fleet Maintenance Manager
City Of Houston
09.2017 - 10.2020
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
Operations Manager
Lowes Home Improvment
01.2012 - 09.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Commercial Parts Manager
AutoZone
11.2011 - 09.2016
- Increased customer satisfaction by implementing efficient parts ordering and inventory management systems.
- Enhanced communication between departments by organizing regular meetings to discuss sales targets, product availability issues, or upcoming promotional events.
- Managed a team of parts specialists, ensuring high-quality service and timely deliveries to customers.
- Implemented cost-saving measures by negotiating with suppliers and consolidating orders from various departments.
- Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
- Developed strong relationships with vendors for better pricing and availability of commercial vehicle parts.
CDL A OTR Driver
Premier AutoTransport
09.2008 - 10.2011
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
Flight Operations Specialist
US Navy
08.2001 - 08.2008
- Enhanced flight operation efficiency by streamlining communication between pilots, air traffic control, and ground crew.
- Maintained a high level of situational awareness during flights by continually monitoring aircraft performance and system status.
- Supported operations by managing professional communications, tracking data and managing records.
- Collaborated with flight crew to maximize smooth and safe flights.
- Played a pivotal role in crisis management, coordinating emergency response efforts with relevant teams to ensure safety and minimize operational impact.
- Assisted in developing contingency plans for emergency situations, ensuring prompt response times for all involved parties.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX05.2025
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX05.2001
Skills
DOT Compliance
Professionalism and Work Ethic
Safe Driving Practices
Safety Compliance
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Money handling abilities
Complaint Handling
Microsoft Excel
Customer satisfaction measurement
Timeline
Owner/Operator Truck Driver
Axion Logistics
10.2020 - Current
Fleet Maintenance Manager
City Of Houston
09.2017 - 10.2020
Operations Manager
Lowes Home Improvment
01.2012 - 09.2017
Commercial Parts Manager
AutoZone
11.2011 - 09.2016
CDL A OTR Driver
Premier AutoTransport
09.2008 - 10.2011
Flight Operations Specialist
US Navy
08.2001 - 08.2008
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Lawrence E Elkins High School
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