Brandon Molina
Detailing And Customer Service
Mesa,AZ
Summary
Dynamic professional with a strong work ethic and expertise in vehicle inspection and detailing. At Adventure West, I enhanced customer satisfaction through meticulous attention to detail and effective problem-solving. Proven ability to lead teams and optimize processes, resulting in increased productivity and streamlined operations. Committed to delivering high-quality service and fostering positive relationships.
Overview
5
5
years of professional experience
1
1
Language
Work History
Head Detailer
Adventure West
09.2024 - 03.2025
- Collaborated with other department heads to implement cross-training initiatives, maximizing team productivity across various roles in the company.
- Implemented new tools and techniques for more efficient aircraft detailing processes, resulting in faster turnaround times.
- Increased customer satisfaction by delivering high-quality detailing services in a timely manner.
- Established clear communication channels between staff members, resulting in a more streamlined workflow for the entire detailing operation.
- Enhanced aircrafts appearance by performing thorough detailing and cleaning tasks.
- Consistently achieved high levels of cleanliness on both interior and exterior aircraft surfaces through meticulous attention to detail.
- Maintained strong attention to detail, ensuring all aircrafts met or exceeded client expectations.
- Vacuumed interiors of aircrafts to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
- Wiped down and polished interior and exterior surfaces.
- Maintained records of cleaning activities.
- Inspected aircrafts and equipment for visible damage.
Detailing, CST, Parts Manager
Fix Auto Collision
08.2022 - 09.2024
- Managed employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Detailer
Brandon's Wash
05.2020 - 06.2022
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Washed cars and trucks daily
- Managed self owned business
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Operated steamers, hoses, vacuums and other equipment to meet service expectations.
- Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
- Maintained a clean and organized workspace, promoting a safe working environment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Inspected vehicles and equipment for visible damage.
- Applied chemicals and used high-pressure wash and scrubbers to clean vehicles.
Education
High School Diploma -
East Valley
Mesa, AZ 05.2001 -
Skills
Vehicle inspection proficiency
Effective problem solving
Team building and motivation
Inventory management
Proper equipment handling
Efficient time management
Detailing process optimization
Expert detailing
Customer service
Time management
Work planning
Multitasking and organization
Clear communication
Attention to detail
Relationship building
Teamwork
Team leadership
Strong work ethic
Timeline
Head Detailer
Adventure West
09.2024 - 03.2025
Detailing, CST, Parts Manager
Fix Auto Collision
08.2022 - 09.2024
Detailer
Brandon's Wash
05.2020 - 06.2022
High School Diploma -
East Valley
05.2001 -