Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Molina

Detailing And Customer Service
Mesa,AZ

Summary

Dynamic professional with a strong work ethic and expertise in vehicle inspection and detailing. At Adventure West, I enhanced customer satisfaction through meticulous attention to detail and effective problem-solving. Proven ability to lead teams and optimize processes, resulting in increased productivity and streamlined operations. Committed to delivering high-quality service and fostering positive relationships.

Overview

5
5
years of professional experience
1
1
Language

Work History

Head Detailer

Adventure West
09.2024 - 03.2025
  • Collaborated with other department heads to implement cross-training initiatives, maximizing team productivity across various roles in the company.
  • Implemented new tools and techniques for more efficient aircraft detailing processes, resulting in faster turnaround times.
  • Increased customer satisfaction by delivering high-quality detailing services in a timely manner.
  • Established clear communication channels between staff members, resulting in a more streamlined workflow for the entire detailing operation.
  • Enhanced aircrafts appearance by performing thorough detailing and cleaning tasks.
  • Consistently achieved high levels of cleanliness on both interior and exterior aircraft surfaces through meticulous attention to detail.
  • Maintained strong attention to detail, ensuring all aircrafts met or exceeded client expectations.
  • Vacuumed interiors of aircrafts to remove dirt and debris.
  • Maintained clean, tidy and safe work environment.
  • Wiped down and polished interior and exterior surfaces.
  • Maintained records of cleaning activities.
  • Inspected aircrafts and equipment for visible damage.

Detailing, CST, Parts Manager

Fix Auto Collision
08.2022 - 09.2024
  • Managed employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Detailer

Brandon's Wash
05.2020 - 06.2022
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Washed cars and trucks daily
  • Managed self owned business
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Shined vehicle windows and windshields to remove water spots.
  • Operated steamers, hoses, vacuums and other equipment to meet service expectations.
  • Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
  • Maintained a clean and organized workspace, promoting a safe working environment.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Inspected vehicles and equipment for visible damage.
  • Applied chemicals and used high-pressure wash and scrubbers to clean vehicles.

Education

High School Diploma -

East Valley
Mesa, AZ
05.2001 -

Skills

Vehicle inspection proficiency

Timeline

Head Detailer

Adventure West
09.2024 - 03.2025

Detailing, CST, Parts Manager

Fix Auto Collision
08.2022 - 09.2024

Detailer

Brandon's Wash
05.2020 - 06.2022

High School Diploma -

East Valley
05.2001 -

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Brandon MolinaDetailing And Customer Service