Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Moncrieffe

Summary

Dedicated hospitality professional with over four years of customer-facing experience in hotel and restaurant environments. Proven ability to provide outstanding guest service, handle front desk operations, manage reservations, and respond to security and maintenance needs. Adept at working overnight shifts and independently managing responsibilities. Known for maintaining composure under pressure, solving problems efficiently, and creating memorable guest experiences.

Overview

4
4
years of professional experience

Work History

Staff

Boys & Girls Club Of Dorchester
Boston, MA
10.2021 - 07.2024
  • Secured over $100,000 in donations during a high-profile silent auction through community engagement.
  • Supervised club members to ensure safe and efficient daily operations. Fostered a welcoming environment, encouraging children during group activities.
  • Maintained communication with parents and staff for timely pickups and smooth transitions.
    Maintained inventory levels of office supplies, placing orders when necessary.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines.
  • Answered phone calls and routed correspondence to appropriate staff members.

Front Desk Sales Associate

Doubletree By Hilton
Atlanta, GA
02.2020 - 12.2021
  • Greeted and checked in guests, establishing a welcoming atmosphere for positive hotel experiences.
  • Managed reservations and room assignments with hotel management systems, ensuring operational accuracy.
  • Resolved guest inquiries, complaints, and requests promptly, achieving high guest satisfaction ratings.
  • Coordinated with housekeeping and maintenance teams for timely room availability and guest requirements.
  • Processed various payment methods accurately and balanced daily financial transactions.
  • Delivered concierge services, offering directions, restaurant recommendations, and local insights to enhance guest experiences.
  • Maintained lobby presentation to ensure a clean and inviting environment at all times.

Education

Master of Science -

University of Massachusetts, Boston
Boston, MA
01-2028

Skills

  • Guest Relations & Hospitality
  • Food & Beverage Service
  • Cash Handling & POS Systems
  • Front Desk & Reception Operations
  • Hotel Property Management Systems
  • Guest Relations & Conflict Resolution
  • Cash Handling & Audit Balancing
  • Reservation & Check-in/Out Processes
  • Effective communication
  • Strong Communication & Teamwork

Timeline

Staff

Boys & Girls Club Of Dorchester
10.2021 - 07.2024

Front Desk Sales Associate

Doubletree By Hilton
02.2020 - 12.2021

Master of Science -

University of Massachusetts, Boston

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