Brandon Monterroso
Lawndale,CA
Summary
Adept at leveraging skills in power tool operation and exceptional customer service, I significantly increased client referrals at Heck of a Deal Handyman. My knack for relationship building and proficiency in repair work led to notable efficiency and customer satisfaction improvements, showcasing my ability to excel in fast-paced, customer-focused environments.
Overview
5
5
years of professional experience
Work History
Handyman Helper
Heck of a Deal Handyman
05.2021 - 07.2023
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
- Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Collaborated with team members on larger repair projects, effectively dividing responsibilities for increased efficiency.
- Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
- Contributed to positive word-of-mouth referrals from satisfied customers through exceptional attention to detail in all aspects of repairs and maintenance work.
- Saved clients time and money by identifying and addressing potential maintenance issues before they escalated.
- Streamlined workflow processes through proper tool organization, enabling faster task completion without sacrificing quality standards.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Removed and repaired carpet and wood flooring.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Number square foot facility.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Cleared work sites of hazardous items.
Customer Service
Taco Bell
11.2018 - 08.2019
- Coordinated customer service team projects, achieving successful on-time completion.
- Provided outstanding customer service.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Managed business customer service, responding to requests and concerns promptly.
- Built positive relationships with customers by providing exceptional customer service.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Increased member retention through exceptional customer service during stressful situations.
- Increased sales by providing exceptional customer service and product knowledge.
Skills
- Power tool operation
- Drywall installation
- Light fixture installation
- Painting proficiency
- Flooring installation
- Fence construction
- Gutter cleaning
- Cabinet assembly
- Carpentry expertise
- Window replacement
- Roofing repairs
- Insulation installation
- Landscaping
- Door installation
- Concrete pouring
- Repair work
- Painting
- Hand tools
- Pressure washing
- Household repairs
- Verbal and written communication
- Relationship building
- Residential construction
- Power tools
- Indoor and outdoor painting
- Drywalling
- Physically dexterous
- Minor Carpentry
Languages
Spanish
Native or Bilingual
Timeline
Handyman Helper
Heck of a Deal Handyman
05.2021 - 07.2023
Customer Service
Taco Bell
11.2018 - 08.2019
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