Brandon Moore
Lake Orion,MI
Summary
Adept at operations management and customer service, I significantly enhanced customer satisfaction and streamlined processes at Havenpark Communities - Orion Lakes. Leveraging strong diagnostic skills and financial acumen, I led Titan Home Improvement to improved profitability and efficiency, demonstrating exceptional multitasking and organizational abilities. My proactive approach to staff training and customer relationship management drives consistent business growth and operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Homes Technician
Havenpark Communities - Orion Lakes
02.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Owner/Operator Manager
Titan Home Improvement
09.2018 - 09.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Prepared annual budgets with controls to prevent overages.
Education
No Degree - Computer Science And Programming
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Oxford High School
Oxford, MI06.1997
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Staff Training
- Financial budgeting and reporting
- Operations Management
- Administrative abilities
- Proficient in computer applications
- Customer Relationship Management
- Staff Management
- Decision-Making
Timeline
Homes Technician
Havenpark Communities - Orion Lakes
02.2024 - Current
Owner/Operator Manager
Titan Home Improvement
09.2018 - 09.2023
No Degree - Computer Science And Programming
Oakland Community College
High School Diploma -
Oxford High School
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