Brandon Moore

• Performed troubleshooting and repair for complex electrical equipment.
• Executed tasks within time and budget constraints.
• Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
• Evaluated new technologies or methodologies related to Maintenance Engineering which helped keep the company up-to-date with industry trends.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.

• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
• Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
• Trained team members on new hotel services and products to support promotional efforts.
• Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.

• Evaluated employee job performance and motivated staff to improve productivity.
• Fielded complaints from clients and customers and rectified issues.
• Kept close eye on front desk to promptly address and resolve issues.
• Mentored new employees on how to handle guests and delivered constructive feedback to increase understanding of job duties.
• Monitored office inventory to maintain adequate supply levels and order products.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
• Processed invoices,receipts, and payments on a daily basis.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Monitored reservations to track incoming parties and special events.
• Pleasantly answered phone calls and routed to proper guest or department.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

• Set up individual microphones for instruments and singers and balanced levels.
• Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
• Installed and integrated live audio equipment to suit various applications and venues.
• Edited raw voice recordings, added sound effects
• Set up lighting for film and a video recordings
• Took food orders and conducted service runs for clients
• Able to maintain composure in high stress environments
• Worked with countless A-list clients on a daily basis
• Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.

Responsible for transporting guests and luggage to and from the airport. Knowledgeable in providing directions to attractions, making restaurant reservations, and setting up cab services to name a few.

Duties included Customer Service Desk, responsible for money deposits each night, and helping out various departments as needed.