Brandon Moorman
Towson,MD
Summary
Reliable and motivated customer service professional with over 10 years of experience in leasing, hospitality, and facilities support. Strong interpersonal skills, attention to detail, and a proven ability to work effectively in fast-paced environments. Proficient in Yardi, with a solid understanding of property management operations.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Southern Management Companies
Various Locatons
08.2018 - Current
- Serve as a brand ambassador for the community, creating a welcoming and engaging experience for prospective and current residents.
- Manage the full leasing process from first contact through move-in, ensuring a smooth and professional experience throughout.
- Execute structured follow-up plans to convert leads who do not lease on their initial visit, contributing to occupancy goals.
- Conduct property tours and new resident move-in orientations with energy and attention to individual resident needs.
- Meet or exceed traffic, application, and conversion ratio goals by leveraging strong sales skills and product knowledge.
- Inspect available apartments and community areas to ensure product quality aligns with company standards.
- Contribute to outreach marketing efforts and support resident events to foster engagement and community spirit.
- Complete leasing paperwork and transactions accurately using Yardi; collaborate with team members to ensure quality and compliance.
Part-Time Supervisor
United Parcel Service, UPS
07.2021 - 06.2023
- Supervised daily operations by assigning staff to appropriate stations, ensuring efficient workflow and adequate staffing levels.
- Conducted audits of timecards, packages, trucks, and hazmat documentation to maintain compliance and prevent unauthorized overtime.
- Performed routine inspections of belts, tools, and walkways; reported maintenance issues to ensure a safe working environment.
- Trained and onboarded new team members, promoting teamwork and adherence to company policies and procedures.
- Monitored employee performance, provided feedback, and addressed safety concerns or incidents promptly with leadership.
Groundsperson
Southern Management Companies
06.2017 - 06.2018
- Maintained landscaping and curb appeal by trimming shrubs, painting curbs, and removing debris from all areas of the property.
- Assisted with seasonal and emergency maintenance, including snow removal, storm cleanup, and minor exterior repairs.
- Supported upkeep of fences, gutters, sump pumps, and playground equipment; reported issues to management as needed.
- Managed delivery and removal of appliances and helped maintain inventory of groundskeeping tools and supplies.
- Collaborated with maintenance team and property staff, contributing to team goals and ensuring compliance with safety standards.
Front Desk Professional
Southern Management Companies
Various Locations
12.2013 - 07.2017
- Delivered excellent customer service to residents and guests, serving as the primary point of contact at the front desk.
- Answered and routed calls, logged service requests, and maintained accurate records including key control and incident reports.
- Managed mail and package distribution while ensuring the front desk and lobby remained clean and presentable.
- Supported community engagement initiatives and assisted with resident events and administrative needs.
- Utilized Microsoft Office and internal systems to perform daily administrative tasks with accuracy and efficiency.
Education
Some College (No Degree) - General Studies
Howard Community College
Columbia, MDHigh School Diploma -
Reservoir High School
Fulton, MDSkills
- Strong communication and customer service
- Proven ability to close leases and convert leads
- Organized and detail oriented
- Time management and multitasking
- Microsoft Office: Word, Excel, PowerPoint, Publisher
- Property management software: Yardi & Jenark
- Team-oriented, reliable, and adaptable under pressure
- Skilled in outreach, follow-up, and sales execution
Timeline
Part-Time Supervisor
United Parcel Service, UPS
07.2021 - 06.2023
Leasing Professional
Southern Management Companies
08.2018 - Current
Groundsperson
Southern Management Companies
06.2017 - 06.2018
Front Desk Professional
Southern Management Companies
12.2013 - 07.2017
Some College (No Degree) - General Studies
Howard Community College
High School Diploma -
Reservoir High School
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