Brandon Morazzano
Guest Relations Manager
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent guest relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Emerging Leader
BJ's Restaurant & Brewhouse
11.2023 - Current
- Resolved guests conflicts, actively listening to concerns and finding appropriate solutions.
- Evaluated employee performance and conveyed constructive feedback to develop and improve skills.
- Maintained professional, organized, and safe environment for guests and employees.
- Managed and motivated employees to be productive and engaged in work.
- Controlled labor costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Bartender
BJ's Restaurant & Brewhouse
05.2023 - Current
- Served high guest volumes during special events, nights, and weekends.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous guest, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Restaurant Server
BJ's Restaurant & Brewhouse
01.2023 - Current
- Greeted new guests, discussed specials, and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stayed up-to-date on menu changes to help guests make beer and food decisions.
- Pre-bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular guests.
- Used communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
- Explained menu items and suggested appropriate options for food and alcohol.
Heavy Equipment Operator
Three Fold Services
02.2022 - 09.2022
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Combat Engineer Sergeant
United States Army
May.2013 - Feb.2022
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Maintained 100% accountability of assigned equipment worth more than $15million.
- Prepared teams for combat operations by effectively training subordinate soldiers.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Trained in use of tear gas, passive ordnance, and explosives.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
Server
Cotton Patch Cafe
09.2015 - 04.2016
- Cultivated warm relationships with regular guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skating Carhop
Sonic
01.2010 - 09.2015
- Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
- Verified consistency in food presentation and quality by inspecting orders prior to delivery.
- Communicated with management and associates to set and exceed sales and guest satisfaction goals.
- Welcomed and greeted guests and delivered outstanding customer service.
- Met sales targets by encouraging guests to buy extra food items such as drinks, desserts, and sides.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with guests.
Education
High School Diploma -
Millsap High School
Millsap, TX 08.2009 - 06.2013
Skills
Performance Management
undefinedTimeline
Emerging Leader
BJ's Restaurant & Brewhouse
11.2023 - Current
Bartender
BJ's Restaurant & Brewhouse
05.2023 - Current
Restaurant Server
BJ's Restaurant & Brewhouse
01.2023 - Current
Heavy Equipment Operator
Three Fold Services
02.2022 - 09.2022
Server
Cotton Patch Cafe
09.2015 - 04.2016
Combat Engineer Sergeant
United States Army
May.2013 - Feb.2022
Skating Carhop
Sonic
01.2010 - 09.2015
High School Diploma -
Millsap High School
08.2009 - 06.2013
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