Brandon Mordaunt
San Luis Obispo,CA
Summary
- I have been in sales/customer service my whole life. I enjoy and take pride in helping customers feel like there money is well spent at whatever job I have held. I also take a lot of pride in my ability to find a way to work well, with any coworker. When you can get beyond superficial in your interaction with others. People start to feel cared about. This has helped me greatly when I have worked as part of a team or leading one.
- Anytime I get hired. I want to learn as much as I can about my job. Once I master it, I like to learn about other jobs within the business so I can become more useful.
Overview
18
18
years of professional experience
Work History
Customer Experience Manager
The Home Depot
08.2022 - 10.2023
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Department Supervisor
The Home Depot
07.2017 - 08.2022
- Trained new employees on overall company and department-specific policies and procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Communicated with managers of other departments to maintain transparency.
Sales Associate
The Home Depot
08.2014 - 07.2017
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Leader
Jiffy Lube
01.2010 - 10.2013
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lube Technician
Jiffy Lube
12.2005 - 01.2010
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Education
Associate of Arts - Business Administration
Cuesta College
San Luis Obispo, CA06.2014
Skills
- Data Analytics
- Product Lifecycle Management
- Performance Evaluations
- Promotional Events
- Microsoft Office
- Staff Management
Hobbies
- I enjoy Building PC's and PC gaming
- I like trying out new beers and foods
- I do like to travel and would like to go to Japan
- I don't enjoy cooking for myself, but I like cooking for others
- Pomegranates are awesome
Timeline
Customer Experience Manager
The Home Depot
08.2022 - 10.2023
Department Supervisor
The Home Depot
07.2017 - 08.2022
Sales Associate
The Home Depot
08.2014 - 07.2017
Team Leader
Jiffy Lube
01.2010 - 10.2013
Lube Technician
Jiffy Lube
12.2005 - 01.2010
Associate of Arts - Business Administration
Cuesta College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Dylan GettingerDylan Gettinger
Paint Department Sales Associate at The Home DepotPaint Department Sales Associate at The Home Depot
Leslie GulleyLeslie Gulley
Kitchen Designer at The Home DepotKitchen Designer at The Home Depot
Ashly GonzalezAshly Gonzalez
Cashier at The Home DepotCashier at The Home Depot
Caedra (Cade) LaityCaedra (Cade) Laity
Warehouse Assistant at WarRoom CellarsWarehouse Assistant at WarRoom Cellars