Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Morgan

Lyons,OR

Summary

Driven by a goal-oriented approach, I significantly enhanced Amazon's outbound process efficiency, leveraging my expertise in forklift operation and customer relationship building. My proactive strategies reduced returns by over 20%, showcasing my ability to blend hard skills with soft skills like reliability, to achieve tangible results.

Overview

21
21
years of professional experience

Work History

Inventory Outbound Specialist

Amazon
03.2018 - 06.2019
  • Reduced returns rate through diligent inspection of products prior to shipping, confirming their quality met expectations.
  • Collaborated cross-functionally with other departments such as procurement, sales, and customer service to optimize the overall outbound process.
  • Enhanced tracking capabilities, implementing advanced technology solutions to monitor shipment progress accurately.
  • Assisted in reducing overall costs through effective negotiation of freight rates with various carriers.
  • Streamlined communication channels between departments to ensure accurate information flow regarding outbound shipments.
  • Supported continuous improvement initiatives by identifying areas of inefficiency in outbound processes and recommending changes where necessary.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.

Stock Clerk

Roth's Fresh Markets
07.2016 - 04.2018
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.
  • Conducted inventory and restocked items throughout day.
  • Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
  • Ensured accurate pricing information by routinely updating shelf labels based on company promotions or price changes from suppliers.
  • Completed physical inventory counts each month.
  • Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
  • Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.

Team Trainer

McDonald's
11.2015 - 07.2016
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Continuously sought to update and refine training materials based on employee feedback, promoting a culture of continuous improvement.

Warehouse Worker

Oregon Transfer
02.1998 - 11.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

High School Diploma -

Aloha High School
Beaverton, OR

Skills

  • Goal-Oriented
  • Customer Relationship Building
  • Package labeling
  • Forklift Operation
  • Objection handling
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality

Timeline

Inventory Outbound Specialist

Amazon
03.2018 - 06.2019

Stock Clerk

Roth's Fresh Markets
07.2016 - 04.2018

Team Trainer

McDonald's
11.2015 - 07.2016

Warehouse Worker

Oregon Transfer
02.1998 - 11.2015

High School Diploma -

Aloha High School

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Brandon Morgan