Brandon Morgan
Lyons,OR
Summary
Driven by a goal-oriented approach, I significantly enhanced Amazon's outbound process efficiency, leveraging my expertise in forklift operation and customer relationship building. My proactive strategies reduced returns by over 20%, showcasing my ability to blend hard skills with soft skills like reliability, to achieve tangible results.
Overview
21
21
years of professional experience
Work History
Inventory Outbound Specialist
Amazon
Salem, OR
03.2018 - 06.2019
- Reduced returns rate through diligent inspection of products prior to shipping, confirming their quality met expectations.
- Collaborated cross-functionally with other departments such as procurement, sales, and customer service to optimize the overall outbound process.
- Enhanced tracking capabilities, implementing advanced technology solutions to monitor shipment progress accurately.
- Assisted in reducing overall costs through effective negotiation of freight rates with various carriers.
- Streamlined communication channels between departments to ensure accurate information flow regarding outbound shipments.
- Supported continuous improvement initiatives by identifying areas of inefficiency in outbound processes and recommending changes where necessary.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
Stock Clerk
Roth's Fresh Markets
Stayton, OR
07.2016 - 04.2018
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
- Conducted inventory and restocked items throughout day.
- Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
- Ensured accurate pricing information by routinely updating shelf labels based on company promotions or price changes from suppliers.
- Completed physical inventory counts each month.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
- Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.
Team Trainer
McDonald's
Stayton, OR
11.2015 - 07.2016
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Continuously sought to update and refine training materials based on employee feedback, promoting a culture of continuous improvement.
Warehouse Worker
Oregon Transfer
Portland, OR
02.1998 - 11.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
High School Diploma -
Aloha High School
Beaverton, ORSkills
- Goal-Oriented
- Customer Relationship Building
- Package labeling
- Forklift Operation
- Objection handling
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Timeline
Inventory Outbound Specialist
Amazon
03.2018 - 06.2019
Stock Clerk
Roth's Fresh Markets
07.2016 - 04.2018
Team Trainer
McDonald's
11.2015 - 07.2016
Warehouse Worker
Oregon Transfer
02.1998 - 11.2015
High School Diploma -
Aloha High School