Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brandon Morris

Brandon Morris

Reidsville,NC

Summary

Dedicated professional with history of meeting company goals, utilizing consistent and organized practices, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution, and CRM software. Known for reliability, adaptability, and customer-centric approach.

Overview

16
16
years of professional experience

Work History

Customer Relations Specialist

Vivet
02.2023 - Current
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Conducted regular performance reviews for continuous improvement in customer service delivery.
  • Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Served as a liaison between technical support teams and customers to ensure timely problem resolution.
  • Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
  • Logged call information and solutions provided into internal database.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Coordinated with cross-functional teams to resolve product-related issues quickly, minimizing impact on customers.
  • Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
  • Implemented company policies and procedures, promoting consistency in service delivery across all channels.
  • Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.

Real Estate Broker

EXp Realty, LLC
12.2021 - Current
  • Negotiate Real Estate contract transactions between sellers and buyers
  • Compare properties possessing similar features to determine competitive market analysis
  • Liaison between property owners and prospective buyers and sellers to facilitate purchase and transfer of ownership
  • Advise clients on current mortgage options and housing conditions
  • Work closely with clients to facilitate loan products, inspections and reports and develop real estate agency
  • Recruitment and operational growth, collect documents for property transactions, increase project productivity by collaborating with builders, investors and developers

Store Manager of Operations

Rent-A-Center
03.2015 - 12.2021
  • Manage inventory control, cash control and store opening and closing procedures
  • Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practice
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Supervised guest at front counter, answering questions regarding products
  • Reviewed and monitored scheduling, purchases and other expense to maintain quarterly budget
  • Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Reconcile daily sales transactions to balance and log day-to-day revenue schedule and lead weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies reviewed performance data to monitor and measure productivity goal and progress and activity levels applied performance data to evaluate and improve operations
  • Target current business conditions and forecast needs divides process to boost long term business success and increase profit levels
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback completed point of sales opening and closing procedures
  • Year after year managing multi-million-dollar profits

Assistant Store Manager

Rent-A-Center
06.2010 - 03.2015
  • Maintain positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervise and evaluate staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Interviewed, hired and trained staff associates and equipped to comply with company processes and procedures
  • Process payments for credit and debit cards and return proper change for cash transactions
  • Reconcile daily sales transactions to balance and log day-to-day revenue
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence, conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Met and surpassed business target regularly through employee engagement and forward-thinking planning

Customer Account Representative

Rent-A-Center
09.2008 - 06.2010
  • Devise tactics to grow customer base and boost sales
  • Prepared and shared account details insurance coverage and funds to increase customer satisfaction ratings through proactive and actionable resolutions to concerns questions and challenges
  • Expanded territory by executing effective warm calls and negotiating contracts
  • Process client payments and updated accounts
  • Analyzed accounts for delinquencies and other ongoing issues
  • Contacting customers to assess satisfaction and current needs
  • Entered client details and notes into system for interdepartmental access and review
  • Worked with customers to create debt repayment plan based on current financial condition
  • Listen to customers and negotiated solutions that met creditor and debtor needs
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practice

Education

North Carolina Real Estate License - Real Estate

HPW Real Estate
Raleigh, NC
03.2021

Diploma -

Lumberton Senior High School
06.2004

Skills

  • Market Monitoring
  • Payment Collection
  • Market Development
  • Staff Management
  • Statistical Analysis
  • Creative Solutions
  • Business Development
  • Quality Control
  • Strategic sales knowledge
  • Complaint resolution
  • Order Fulfillment
  • Sales expertise
  • Account Management
  • Recordkeeping strengths
  • CRM Software
  • Inquiry tracking
  • Customer Relations
  • Sales proficiency
  • Customer Service
  • Inbound Call Management

Timeline

Customer Relations Specialist

Vivet
02.2023 - Current

Real Estate Broker

EXp Realty, LLC
12.2021 - Current

Store Manager of Operations

Rent-A-Center
03.2015 - 12.2021

Assistant Store Manager

Rent-A-Center
06.2010 - 03.2015

Customer Account Representative

Rent-A-Center
09.2008 - 06.2010

Diploma -

Lumberton Senior High School

North Carolina Real Estate License - Real Estate

HPW Real Estate

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Brandon Morris