Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Mundy

Kannapolis,North Carolina

Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. 10 plus years in the field as an technician. Experience with self contained equipment, Ice machines, Walk-In's, Rack refrigeration, Warehouse's, Grocery stores, etc. Experienced in newer GWP refrigerants such as Co2 & R290.Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Supervisor

CoolSys (formerly CE Holt)
04.2014 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.
  • Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
  • Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

2010-2012 -

East Carolina University
Greenville, NC

Skills

  • Technical knowledge
  • Understanding of budgeting
  • Complaint Handling
  • Task Delegation
  • Management experience
  • Team Collaboration and Leadership
  • Employee Relations
  • Training development aptitude
  • Customer Relationship Management (CRM)
  • Scheduling
  • Positive Attitude
  • Team Leadership

Certification

  • Universal EPA Certificate

Timeline

Service Supervisor

CoolSys (formerly CE Holt)
04.2014 - Current

2010-2012 -

East Carolina University

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