Brandon Murphy
Freehold,NJ
Summary
System Administrator and IT Operations professional with 7+ years of experience across enterprise Linux/Windows environments, network management, and customer-facing application support. Lead and coach teams (managed 6 technicians) and resolve high ticket volumes (30+ daily) while strengthening access controls and system uptime. Delivered business impact by implementing a new POS/inventory platform and deploying cloud-based applications to improve scalability and reduce costs. Recognized for process improvements, technical documentation, and training that contributed to a 25% revenue increase.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
Shoreshot Pistol Range
01.2024 - Current
- Developed and implemented a data backup and recovery system, increasing data security and reducing downtime in the event of a system failure.
- Implemented an inventory tracking system, resulting in improved asset management and cost savings.
- Developed and maintained user accounts, ensuring secure access to data and applications.
- Configured and deployed servers to support a new cloud-based application, resulting in improved scalability and performance.
- Implemented new POS System.
Range Safety Officer
Shoreshot Pistol Range
01.2024 - Current
- Able to manage 100+ Customers a day.
- Directed safety protocols and daily range operations.
- Enforced range rules and removed users for repeat or critical violations.
- Maintained expertise in diverse firearms and ammunition.
- Improved learning plans.
IT Operations Analyst
Factory Direct Enterprises LLC.
01.2022 - 01.2023
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
IT Supervisor
Six Flags, Inc.
01.2022 - 01.2023
- Managed a team of 6 IT Technicians.
- Handled 30+ calls on a daily basis.
- Installed configured, tested and maintained operating systems, application software, and system management tools.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
Technical Support Engineer
Icims
01.2021 - 01.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Lead Computer Technician
Broadway Computer Repair
01.2017 - 01.2020
- Streamlined daily operations and optimized task prioritization, contributing to a 25% increase in company revenue.
- Supervised and coordinated a team of three technicians to ensure efficient workflow and quality service.
- Performed in-depth diagnostics and repairs on a wide range of computer systems and electronic devices.
- Assembled custom computer builds tailored to client specifications and performance needs.
- Conducted hands-on training and onboarding for new technicians, promoting consistency and skill development.
Education
High school Diploma -
South Amboy High School
01-2019
Skills
- Technical Reporting
- Application Installation
- Quality Assurance
- Software Implementation
- Network Management
- IT Service Management
- IT Risk Management
- Project Implementation
- Application Support
- Debugging
Certification
CompTIA Security+
CompTIA A+
CompTIA ITF+
Timeline
System Administrator
Shoreshot Pistol Range
01.2024 - Current
Range Safety Officer
Shoreshot Pistol Range
01.2024 - Current
IT Operations Analyst
Factory Direct Enterprises LLC.
01.2022 - 01.2023
IT Supervisor
Six Flags, Inc.
01.2022 - 01.2023
Technical Support Engineer
Icims
01.2021 - 01.2022
Lead Computer Technician
Broadway Computer Repair
01.2017 - 01.2020
High school Diploma -
South Amboy High School