Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brandon Myer

Gretna

Summary

Dynamic professional with extensive hands-on experience in business operations, customer service, warehouse management, and logistics. Demonstrates exceptional problem-solving abilities and a proactive approach to new challenges. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to delivering meaningful contributions that align with and advance organizational objectives.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Amazon
08.2023 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Customer Support Representative

Speedway Motors
03.2021 - 03.2022
  • Handle customer who have been escalated due to order issues, complaints, follow-ups, etc.
  • Utilizing multiple software and de-escalation techniques to inform and handle the customer.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

General Labor

Heartland Red
07.2018 - 02.2021
  • (Owner) Construction, Power tools, Customer service
  • Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
  • Inventoried gear and supervised general use.
  • Maintained communication and collaborative relationships with partners and markets.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Monitored and implemented annual budget, performing general financial management and recordkeeping.

Underwriting Assistant

State Farm
08.2017 - 07.2018
  • Typist, Cancelling/reinstating insurance policies, Customer service, Communication
  • Entered payments, account information and call logs into system.
  • Underwrote and processed insurance plans
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.

Overnight Stocker

Walmart
10.2015 - 05.2017
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Customer Advocate

AAA
02.2012 - 07.2013
  • Handling members in high stress situations, Utilizing multiple applications to find where members are located
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Server/Cook/Driver

Pizza Hut
06.2007 - 02.2012
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Cultivated warm relationships with regular customers.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained food safety and sanitation standards.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Education

Associate of Applied Science - Accounting

Metropolitan Community College
Omaha, NE
12-2026

High School Diploma -

Gretna High School
Gretna, NE
05-2010

Skills

  • Warehouse Associate
  • Stocking and inventory
  • Exceptional written and verbal communication skills
  • Time management
  • General Laborer
  • Underwriting
  • Construction Laborer
  • Customer Service
  • Forklift
  • Package scanning
  • Commercial driving
  • Delivery logging

Additional Information

  • Above average typing speed
  • Versatile customer service experience
  • Natural leader
  • Overachiever
  • Consistent recognition for above and beyond performance

Timeline

Delivery Driver

Amazon
08.2023 - Current

Customer Support Representative

Speedway Motors
03.2021 - 03.2022

General Labor

Heartland Red
07.2018 - 02.2021

Underwriting Assistant

State Farm
08.2017 - 07.2018

Overnight Stocker

Walmart
10.2015 - 05.2017

Customer Advocate

AAA
02.2012 - 07.2013

Server/Cook/Driver

Pizza Hut
06.2007 - 02.2012

Associate of Applied Science - Accounting

Metropolitan Community College

High School Diploma -

Gretna High School

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