Brandon Nahum
Dover,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Owner
Critical Appliance Services
05.2022 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Utilize CRM software to track and manage pipeline-tracking for customers, estimates, inventory, jobs, parts orders and invoices.
- Used mechanical and electrical knowledge to diagnose and repair major home appliances and TV's.
In-Home Service Technician
Self-employed
11.2013 - Current
- Ranked #2 service technician nationally for Samsung's home-appliance division for 2020.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Read diagrams, specifications and service manuals accurately to determine repair actions.
- Attended to customers at home and business locations to complete on-site repairs.
- Traced faults in circuits and components to isolate failures and remove components.
- Kept equipment working optimally by replacing loose, worn and defective parts.
- Serviced and repaired electronic equipment for individual and business customers.
- Improved equipment performance through skilled calibration and testing.
- Asked customers probing questions to assess symptoms and nature of problems.
- Used soldering skills to connect components securely.
- Prepared cost estimates covering labor and materials for customer jobs.
- Managed highly capable field teams.
- Provided advanced technical support to other contractors within the network.
Sales Representative
Dazzo Marketing Solutions
01.2013 - 04.2014
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Independent Agent
Aflac
02.2012 - 05.2013
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- B2B Sales and cold calls.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
- Finalized sales and collected necessary deposits.
- Designed presentations and marketing materials to promote insurance products.
- Developed and implemented promotional strategies to increase customer base.
Grounds Maintenance Worker
Global Industrial Services
09.2009 - 12.2012
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Loaded and unloaded landscaping equipment and materials safely.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas.
- Applied pesticides and herbicides to control pests and weeds.
- Maintained grounds of commercial properties by mowing lawns/fields, trimming hedges, and removing leaves and clippings.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
Data Coordination Specialist
Webcannon
12.2008 - 08.2009
- Tracked key performance indicators to measure success of campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Tracked key metrics and developed spreadsheets and data models.
- Utilized specialized software to capture and process data.
- Identified appropriate marketing channels and target customers for campaigns.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Increased the efficiency of the company, allowing 25%-30% increase in productivity company-wide.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Established and managed relationships with external data providers and research vendors.
- Co-registration, Data acquisition, Opt-in & Double Opt-in emailing, Popup advertising, CPM & CPA campaign placements, PPC & CPC campaigns, Banners, Full Page Flash ads, Major Search Engine Traffic
Advanced Sales Representative
Vector Marketing
06.2008 - 05.2009
- Answered customers' questions regarding products, prices, and availability.
- Performed in-home product demonstrations.
- Made over 100 cold calls per day.
- Made use of every opportunity to upsell.
- Deployed latest sales tactics to close deals.
- Learned to be resourceful for finding prospects to call.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used a notebook to maintain detailed contact logs and account records.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Attended weekly meetings and sales events to learn latest developments and brainstorm new sales strategies.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained, coached, and mentored new sales associates for maximum performance
Customer Service Representative
McDonald's
06.2006 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed janitorial duties when needed.
- Entered customers' orders into POS system in a timely manner to keep up with high customer traffic.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY12.2011
Skills
- Email Communication
- Scheduling Databases
- Training Junior Team Members
- Microsoft Office
- Client Information Databases
- Office Supplies and Inventory
- Administrative Management
- Database Management
- Report Drafting
- Business Correspondence
- Analytical Tool Management
- Spreadsheet Management
- Data Auditing
- KPI Tracking
- Workflow Processes
- Onsite Visits
- Verifying Data Accuracy
- Sales
- Compiling Data
- Manage Programs
- Marketing Copy
- Critical Thinking
Timeline
Owner
Critical Appliance Services
05.2022 - Current
In-Home Service Technician
Self-employed
11.2013 - Current
Sales Representative
Dazzo Marketing Solutions
01.2013 - 04.2014
Independent Agent
Aflac
02.2012 - 05.2013
Grounds Maintenance Worker
Global Industrial Services
09.2009 - 12.2012
Data Coordination Specialist
Webcannon
12.2008 - 08.2009
Advanced Sales Representative
Vector Marketing
06.2008 - 05.2009
Customer Service Representative
McDonald's
06.2006 - 12.2006
Associate of Science - Criminal Justice
Suffolk County Community College
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