Brandon Najor
Bloomfield Hills
Summary
Proven team player and adept communicator, I excelled by enhancing customer satisfaction and streamlining inventory processes. Leveraging critical thinking and comprehensive product knowledge, I consistently met sales targets and improved client relations, demonstrating a commitment to excellence and a knack for fostering positive customer experiences.
Overview
11
11
years of professional experience
Work History
Team Sports Associate
Dicks Sporting Goods
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Camera Crew Member
The Prep
03.2020 - Current
- Set up equipment for inside and outside shots.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events.
- Worked with directors to capture desired shots.
- Increased viewer engagement with dynamic camera movements and innovative storytelling techniques.
- Adapted quickly to changing conditions on set, ensuring minimal disruption to production schedule or budget constraints.
Client Advocate
GNS Medical
06.2024 - 07.2024
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Effectively communicate with clients to insure their medical supplies are correct and shipped in a timely manner.
- Worked effectively with a team to address client questions and concerns with their supplies.
Sales Specialist
Apple
08.2022 - 06.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong customer relationships through effective problem solving and asking follow-up questions.
- Provided "World Class" customer service to all customers and potential customers.
Sales Associate
Micro Center
08.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
Team Sports Lead
Dicks Sporting Goods
08.2017 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed and motivated employees to be productive and engaged in work.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Day Camp Counselor
Bloomfield Hills Recreation
06.2014 - 08.2019
- Boosted campers'' self-esteem through positive reinforcement and recognition of their achievements.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Built and maintained positive relationships with campers, staff, and families.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
- Ensured camper safety by closely monitoring activities and adhering to established protocols.
Education
Associate of Arts - Media Arts And Studies
Wayne State University
Detroit, MI06-2030
No Degree - General Studdies
Oakland Community College
Farmington, MIHigh School Diploma -
Bloomfield Hills High School
Bloomfield Hills, MI06-2017
Skills
- Communication
- Customer service
- Critical thinking
- Active listening
- Computer proficiency
- Product knowledge
- Stock management
- Attention to detail
- Organization
Timeline
Team Sports Associate
Dicks Sporting Goods
08.2024 - Current
Client Advocate
GNS Medical
06.2024 - 07.2024
Sales Specialist
Apple
08.2022 - 06.2024
Sales Associate
Micro Center
08.2020 - 08.2022
Camera Crew Member
The Prep
03.2020 - Current
Team Sports Lead
Dicks Sporting Goods
08.2017 - 06.2020
Day Camp Counselor
Bloomfield Hills Recreation
06.2014 - 08.2019
Associate of Arts - Media Arts And Studies
Wayne State University
No Degree - General Studdies
Oakland Community College
High School Diploma -
Bloomfield Hills High School
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