Brandon Nayatewa
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Bank of America Claims Representative
TTEC
04.2023 - Current
- Assisting cardholders with filing claims for fraud/non-fraudulent transactions.
- Fielded customer complaints, escalating complex issues to management for resolution.
Facebook Marketing Pro
TTEC
03.2022 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
FedEx Sales Representative
TTEC
03.2016 - 03.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Paralegal for Credit Repair
Progrexion Marketing
06.2014 - 04.2015
- Conducted detailed client intakes and entered information into company database.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Sr. Collection Representative
Discover Financial
11.2010 - 05.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Sales Consultant for Appliances
Sears Roebuck
04.2006 - 02.2009
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Education
No Degree - Architectural Environmental Design
Paradise Valley Community College
Phoenix, AZ08.2009
No Degree -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2007
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2006
Skills
- Call Management
- Social Media Marketing
- Teamwork and Collaboration
- Customer Service
- Active Listening
- Critical Thinking
- Attention to Detail
- Decision-Making
Timeline
Bank of America Claims Representative
TTEC
04.2023 - Current
Facebook Marketing Pro
TTEC
03.2022 - 04.2023
FedEx Sales Representative
TTEC
03.2016 - 03.2022
Paralegal for Credit Repair
Progrexion Marketing
06.2014 - 04.2015
Sr. Collection Representative
Discover Financial
11.2010 - 05.2014
Sales Consultant for Appliances
Sears Roebuck
04.2006 - 02.2009
No Degree - Architectural Environmental Design
Paradise Valley Community College
No Degree -
Maricopa Community Colleges - Phoenix College
High School Diploma -
Thunderbird High School
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