Brandon Nazario
East Stroudsburg,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 6 years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers. Commended for team-player attitude and exemplary customer service skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Lead Lab Technician
LensCrafters
06.2014 - Current
- Established a culture of continuous improvement, regularly reviewing processes and procedures to identify opportunities for increased efficiency and effectiveness.
- Ensured compliance with regulatory standards through diligent record-keeping, accurate reporting, and adherence to established protocols.
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
- Contributed to successful safety audits by adhering to all relevant protocols and consistently maintaining a safe working environment.
- Assisted in training new lab technicians, sharing expertise to ensure consistent performance across the team.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Provided patient education on proper use and care of lenses.
Retail Sales Associate
LensCrafters
06.2014 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
Education
Computer Science And Programming
Shippensburg University of Pennsylvania
Shippensburg, PAArt Education
North Hampton Community College
Mount PoconoHigh School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2012
Skills
- Equipment Validation
- Safety Procedures
- Quality control inspection
- Optical Measurements
- Optical dispensing
- Frame adjustments
- Prescription Interpretation
- Customer Service
- Adaptable and Flexible
- Efficient in computers and tech
- Product and Service Sales
Timeline
Lead Lab Technician
LensCrafters
06.2014 - Current
Retail Sales Associate
LensCrafters
06.2014 - Current
Computer Science And Programming
Shippensburg University of Pennsylvania
Art Education
North Hampton Community College
High School Diploma -
East Stroudsburg Senior High School South
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