Brandon Nelson
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Mount Carmel East Hospital
03.2020 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Catering Coordinator
Mount Carmel East Hospital
12.2016 - Current
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
Baker
Mount Carmel East
04.2015 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Developed recipes for new products and improved existing recipes.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Analyzed customer preferences to design and create tailored products.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
Baker/Deli Team Member
Kroger
09.2011 - 08.2015
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared dough for variety of pastries, cakes and breads.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
High School Diploma -
Columbus Downtown High School
Columbus, OH06.2011
Skills
- Store Organization
- Task Delegation
- Employee Motivation
- Customer Service Management
- Cash Handling Oversight
- Inventory Control
- Policy Enforcement
- Computer Proficiency
- Employee Training
- Relationship Building
- Leadership Development
- Cash Handling and Reconciliation
- Cash Drawer Reconciliation
- Handling Complaints
- Critical Thinking
Timeline
Retail Supervisor
Mount Carmel East Hospital
03.2020 - Current
Catering Coordinator
Mount Carmel East Hospital
12.2016 - Current
Baker
Mount Carmel East
04.2015 - Current
Baker/Deli Team Member
Kroger
09.2011 - 08.2015
High School Diploma -
Columbus Downtown High School
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