Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Nelson

Columbus,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Retail Supervisor

Mount Carmel East Hospital
03.2020 - Current
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Catering Coordinator

Mount Carmel East Hospital
12.2016 - Current
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Baker

Mount Carmel East
04.2015 - Current
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Developed recipes for new products and improved existing recipes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.

Baker/Deli Team Member

Kroger
09.2011 - 08.2015
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Trained and supervised new employees on bakery operations and procedures.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.
  • Monitored temperatures of ovens, proof boxes and other equipment.

Education

High School Diploma -

Columbus Downtown High School
Columbus, OH
06.2011

Skills

  • Store Organization
  • Task Delegation
  • Employee Motivation
  • Customer Service Management
  • Cash Handling Oversight
  • Inventory Control
  • Policy Enforcement
  • Computer Proficiency
  • Employee Training
  • Relationship Building
  • Leadership Development
  • Cash Handling and Reconciliation
  • Cash Drawer Reconciliation
  • Handling Complaints
  • Critical Thinking

Timeline

Retail Supervisor

Mount Carmel East Hospital
03.2020 - Current

Catering Coordinator

Mount Carmel East Hospital
12.2016 - Current

Baker

Mount Carmel East
04.2015 - Current

Baker/Deli Team Member

Kroger
09.2011 - 08.2015

High School Diploma -

Columbus Downtown High School
Brandon Nelson