Brandon Nevells
Bucksport,ME
Summary
Motivated professional with proven record of positive customer satisfaction through individualized service. Excellent time-management able to work independently and in team setting. Resourceful individual skillful in learning customer needs through emotional intelligence, a personal approach and a hard-working dedicated demeanor. Committed to strengthening customer experiences through compassion, positivity and reputability when answering requests, delivering solutions to improve engagement strategies and overall contentedness.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Bucksport Regional Health Center
11.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Used eCW to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
Assistant Manager of Sales
Genesis Women's Benefit Thrift Store
05.2017 - 08.2023
- Assisted clients in identifying community resources and connecting with appropriate services; including counselors, housing and abuse hotline.
- Ensured safety and comfortability of clients when visiting store to redeem vouchers.
- Set up new sales displays each week with fresh merchandise.
- Maintained professional and impeccable environment for employees and customers.
- Supported staff with training, guidance and confident leadership.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Cultivate positive relations with local businesses as well as patrons' donations.
Freelance Makeup Artist
Lancôme
11.2015 - 05.2017
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Demonstrated and explained use of different beauty products to educate customers.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Provided personalized skincare recommendations to specifically target top concerns.
- Maintained records of customers and work performed to expedite invoicing and reoccurring appointments.
- Leveraged artistic skills and expertise in use of makeup to enhance beauty and physical attributes.
- Maintained positive rapport with vast amount of loyal clients throughout various locations.
- Marketed brand through prospecting new clientele to attend various National Events, personalized department store events to upsell and maximize sales.
Salon Coordinator
TONI&GUY Hair Salon
07.2015 - 11.2015
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking and accounting processes.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Scheduled appointments by phone, email and in person and recommended additional services
National Leasing Specialist
Peak Campus Management
04.2015 - 06.2015
- Corporate Hybrid position with extensive travel to maintain compliance of (50+) properties nation wide.
- Responsible with aiding and utilizing established sales and marketing strategies to increase property traffic, closing ratios, and exceed budgeted occupancy percentage.
- Observed both management and staff relations to then facilitate boost in moral and communications to create effective work environment.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Developed and implemented tactical marketing plans.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Marketed property to local businesses through collateral, emails and phone calls.
- Created and submitted daily reports on leasing activities for multiple assigned properties on national level.
Property Sales Manager
Campus Crest Communities
05.2013 - 04.2015
- Achieved company's award for annual '100% Club' for leasing property to full capacity two years consecutively.
- Hybrid position with remote work from home occasionally.
- Worked with Area Sales Team to develop advertising and sponsorship packages with local businesses, universities, and vocational schools designed to generate revenue in form of leases.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained marketplace visibility by participating in industry-related and community activities.
- Targeted and prospected for new business through social media, telemarketing, individual creativity and innovation.
- Established and cultivated solid business relationships with new or existing tenants.
- Researched competitors' activities and products to uncover new trends.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Workforce Coordinator
NexxLinx
03.2012 - 05.2013
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Provided training on dashboard and package development to team members and management.
- Prepared and maintained reports, dashboards and monthly packages.
- Informed client of internal and external activities, calculations of utilization and direct expenses hourly.
- Provided problem-solving solutions to escalated customer issues and situations in fast-paced, multifaceted environment.
Customer Service Manager
Wal-Mart Supercenter
03.2010 - 01.2012
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Accounting responsibilities through cash register resets, loans and compliance.
Training Manager
McDonald's
04.2007 - 03.2010
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Education
Associate of Science -
Beal College
Bangor, MESome College - Business Administration & Mgmt, Political Science
University of Maine
Orono, MEHigh School Diploma -
Bucksport High School
Bucksport, MESkills
- Customer Service
- Call Center Experience
- Remote/Hybrid Experience
- Problem Solving/Multitasking
- Dependability and Honesty
- Self-Motivated & Sufficient
- Sales and Marketing
- Coaching and Mentoring
- Verbal and written communication
- Emotional Intelligence
- Brand Development
- Cross Cultural Literacy
- Operations Management
- Detail-Oriented, Neat; Concise
Timeline
Patient Service Representative
Bucksport Regional Health Center
11.2023 - Current
Assistant Manager of Sales
Genesis Women's Benefit Thrift Store
05.2017 - 08.2023
Freelance Makeup Artist
Lancôme
11.2015 - 05.2017
Salon Coordinator
TONI&GUY Hair Salon
07.2015 - 11.2015
National Leasing Specialist
Peak Campus Management
04.2015 - 06.2015
Property Sales Manager
Campus Crest Communities
05.2013 - 04.2015
Workforce Coordinator
NexxLinx
03.2012 - 05.2013
Customer Service Manager
Wal-Mart Supercenter
03.2010 - 01.2012
Training Manager
McDonald's
04.2007 - 03.2010
Associate of Science -
Beal College
Some College - Business Administration & Mgmt, Political Science
University of Maine
High School Diploma -
Bucksport High School
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