Brandon Nielsen
Mobile Expert
Conroe,TX
Summary
Reliable and upbeat Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Mobile Expert
RITMO Wireless
12.2022 - Current
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Replenished, faced and organized merchandise on shelving.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Mobile Expert / RAM (Assistant Manager)
Arch Telecom, T-Mobile Preferred Retailer
09.2021 - 12.2022
- Maintained sound knowledge of company product suites.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
Mobile Expert
PCG Wireless
08.2021 - 09.2021
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
Shift Supervisor
Starbucks
05.2013 - 05.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Floor Set/Truck Unloader
Jason's Deli
02.2015 - 08.2015
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
- Maintained organized work area by storing equipment safely and properly.
- Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.
- Adhered to company safety protocols and complied with OSHA standards.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
Sandwich Artist
Subway
05.2011 - 11.2011
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Clear Lake High School
Webster, TX2012
Skills
- Cash Handling and POS Experience
- Customer Service
- Barista Experience
- Food Service
- Calibration
- Retail Management
- Upselling
- Merchandising
- Basic Mechanical nowledge
- Schedule Making
- Computer Proficiency and Microsoft Office
- Mobile Device Sales and Promotions
- Technology Expertise including iOS, Android, and Microsoft products
- Meeting Sales Quotas
- CPNI Compliance
- Building Customer Relationships and Loyalty using Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Accomplishments
- Ranked in the top 10 in sales numerous times while in the wireless industry.
- Supervised team of six staff members.
- Won the "Partner of the Quarter" award at Starbucks multiple times.
- Completed the manager training program at Starbucks.
Timeline
Mobile Expert
RITMO Wireless
12.2022 - Current
Mobile Expert / RAM (Assistant Manager)
Arch Telecom, T-Mobile Preferred Retailer
09.2021 - 12.2022
Mobile Expert
PCG Wireless
08.2021 - 09.2021
Floor Set/Truck Unloader
Jason's Deli
02.2015 - 08.2015
Shift Supervisor
Starbucks
05.2013 - 05.2020
Sandwich Artist
Subway
05.2011 - 11.2011
High School Diploma -
Clear Lake High School
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