Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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BRANDON NOON

Columbia,TN

Summary

IT Technician with 6 years of professional experience and a total of 12 years in IT roles in various capacities. Able to adapt and problem-solve effectively in diverse situations with a focus on timeliness and organization. Dedicated to expanding my expertise to deliver superior solutions and ensure an exceptional end-user experience. Capable of managing multiple projects simultaneously and communicating clear, effective solution

Overview

12
12
years of professional experience
1
1
Certification

Work History

Desktop Support Technician (Contractor)

World Wide Tech Services (WWTS)-Lewisburg, TN
Lewisburg, TN
02.2023 - Current
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
  • Perform Install/Move/Add or Change (IMAC) activities
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures
  • Work with others to test new technologies and how to implement them into the current IT structure based on need or department.

IT Technician

Big Dogs Computers-Spring Hill, TN
Spring Hill, TN
03.2012 - 04.2016
  • Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
  • Removed and replaced malfunctioning computer parts to fix hardware issues
  • Malware, ransomware, and other threats were removed from laptops and desktop computers
  • Setup, developed and managed all training, guides, repairs regarding mobile technology
  • Set up workstations for employees by configuring hardware, devices, and software
  • Looked into and fixed printer, copier, and other peripheral device problems
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action
  • Interacted with customers and responded to their questions via email, phone, website live chat, and forums.

Education

High School Diploma -

Spring Hill High School

Skills

  • MS 365 Apps / Teams / Onedrive
  • Intune Autopilot
  • Jamf
  • LogMeIn / RDP
  • Okta MFA
  • ServiceNow / Jira
  • SOHO Networking
  • Printers
  • Hardware: Assembly/disassembly
  • Active Directory / Azure AD
  • Windows 7, 10, 11 / MacOS
  • Conflict resolution
  • User Troubleshooting/Problem solving skills
  • Desktop /Laptop /Mobile Device Support
  • Documentation
  • Customer Service
  • Phone etiquette
  • Attention to detail
  • Time management
  • Critical thinking

Certification

  • CompTIA A+, WHD75NTSBMB412W6
  • Dell Self Dispatch Certification

Timeline

Desktop Support Technician (Contractor)

World Wide Tech Services (WWTS)-Lewisburg, TN
02.2023 - Current

IT Technician

Big Dogs Computers-Spring Hill, TN
03.2012 - 04.2016

High School Diploma -

Spring Hill High School

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