Brandon Nowak

• Developed and maintained relationships with clients, providing customer service and support to ensure client satisfaction.
• Prepared detailed proposals based on customer requirements which included pricing structures and delivery schedules.
• Provided timely responses to all inquiries from clients regarding products or services.
• Conducted regular follow-ups with existing customers to identify needs and provide solutions.
• Organized meetings with clients regularly to review progress on projects, discuss any issues or concerns they may have had, and determine future goals.
• Worked closely with sales team members to develop comprehensive strategies designed to increase sales revenues through upselling techniques.
• Identified potential new customers through market research activities and cold calling campaigns.
• Managed multiple accounts simultaneously while ensuring quality standards were met throughout each project lifecycle.
• Implemented CRM systems into daily operations to streamline workflow processes related to client relations management.

• Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
• Used job boards, internet tools and career fairs to source both passive and active candidates.
• Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
• Selected qualified job applicants or referred to managers to make hiring recommendations.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

• Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
• Formulated plans to expand business operations and grow overall territory and client base.
• Built and maintained relationships with peers and upper management to drive team success.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Built trusting relationships with customers by making personal connections.

Division 1 College Athlete, Southeastern Conference, Baseball

• Represented team at professional sporting activities, in media interviews and in support of charitable causes.
• Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
• Successfully balanced 25-30 hours per week of athletic activities while managing demanding academic schedule.
• Accepted constructive criticism from coaches and teammates to improve skills.
• Showed discipline and responsible nature during and outside of competitions.