Brandon Nyandiba

- Serve as the primary point of contact for patients, ensuring a welcoming and efficient experience through excellent interpersonal and communication skills.

- Leverage analytical skills gained from an economics and finance background to assess operational processes, identify areas for improvement, and assist in budget management.

- Utilize strong organizational abilities to manage scheduling, patient inquiries, and administrative tasks, contributing to a streamlined workflow and enhanced patient satisfaction.

- Collaborate with healthcare professionals to coordinate patient services, demonstrating a solid understanding of both patient needs and the business aspects of healthcare delivery.

- Collaborated effectively within a team of 10+ associates to achieve daily processing targets exceeding 25,000 units, ensuring timely order fulfillment through coordinated workflow management

- Partnered closely with team members during peak operational hours, proactively assisting with tasks across packing, sorting, and staging areas to maintain workflow efficiency and meet critical deadlines

- Supported team cohesion by assisting new hires with onboarding tasks and standard operating procedures, fostering a collaborative work culture focused on shared departmental goals

- Worked seamlessly within a cross-functional team environment, adapting quickly to changing priorities and workload distribution to ensure collective success in meeting daily operational metrics