Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Brandon O'Hara

Brandon O'Hara

Technical Support Specialist
2745 40th St. S, Apt 304, Moorhead,MN

Summary

Personable and knowledgeable IT support specialist with over 7 years of experience assisting customers with various hardware and software related issues. Seeking to provide expert technical support to Razer Tracking as a Technical Support Specialist.

Overview

7
7
years of professional experience
1
1
years of post-secondary education

Work History

Store Leader

BeMobile Verizon
Fargo, ND
06.2017 - 08.2021
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

CT Technology Solutions

IT Support Specialist
Wahpeton, ND
03.2016 - 06.2017
  • Investigate and respond to support requests via email, phone, and remote control software
  • Install, configure, and manage laptops, phones, printers, and other devices for clients
  • Provided one-on-one support for clients for both Windows and Mac OS

Sales Partner

BeMobile Verizon
Fargo, ND
07.2014 - 03.2016
  • Broke down and evaluated user problems using personal expertise and probing questions.
  • Translated complex technical issues into digestible language for non-technical users.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.

Education

Bachelor of Science - Computer Science

Minnesota State University - Moorhead
Moorhead, MN
08.2021 - Current

High School Diploma -

Wahpeton High School
Wahpeton, ND
08.2013 - 05.2017

Skills

    Detail Orientated

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Timeline

Bachelor of Science - Computer Science

Minnesota State University - Moorhead
08.2021 - Current

Store Leader

BeMobile Verizon
06.2017 - 08.2021

CT Technology Solutions

IT Support Specialist
03.2016 - 06.2017

Sales Partner

BeMobile Verizon
07.2014 - 03.2016

High School Diploma -

Wahpeton High School
08.2013 - 05.2017

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Brandon O'HaraTechnical Support Specialist