Brandon Oliva
Garden Grove,CA
Summary
Customer-focused professional with 8+ years of experience delivering exceptional service in fast-paced environments, including hospitality, retail, and education. Proven ability to resolve issues efficiently, lead high-performing teams, and create positive experiences for guests, clients, and community members. Passionate about building trust and fostering long-term relationships through empathy, professionalism, and attention to detail. Focused security manager bringing several years of experience supporting organizational efforts in uniquely challenging locations. Dedicated to strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at facilitating attainment of complex goals in environments ranging from third-world to war-torn countries. Highly skilled in utilizing advanced technical, business and logistics prowess to streamline processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Campus Security Manager & Community Liaison
Confidential School
01.2022 - 01.2025
- Serve as the first point of contact for student, parent, and visitor concerns, offering empathetic and solution-oriented service.
- Lead a safety and service team to ensure a welcoming, respectful campus environment.
- Collaborate with staff and administrators to improve student and family experience.
- Resolve conflicts with professionalism and provide follow-up to ensure satisfaction.
- Trained staff on safety protocols and emergency procedures to ensure compliance.
- Led crisis response drills to prepare staff and students for emergencies effectively.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Campus Safety Representative
La Quinta High School, Garden Grove Unified School District
Garden Grove
01.2021 - 01.2022
- Supported a positive and inclusive school environment by building strong relationships with students, staff, and families.
- Resolved interpersonal disputes calmly and tactfully, ensuring all parties felt heard and respected.
- Partnered with teachers to implement supportive communication practices.
Barista & Customer Service Specialist
Starbucks
01.2019 - 01.2020
- Delivered personalized, high-quality service to hundreds of daily customers in a high-volume store.
- Anticipated guest needs and resolved issues with warmth and professionalism.
- Mentored new employees on hospitality standards, team collaboration, and operational excellence.
Attractions Host
Walt Disney Company
01.2015 - 01.2019
- Led front-line guest operations at Disneyland attractions, ensuring a magical experience for millions of visitors.
- Responded to guest concerns with empathy and prompt resolutions, often turning negative experiences into positive outcomes.
- Welcomed guests and provided information about attractions and experiences.
- Collaborated with team members to enhance guest satisfaction and engagement.
- Monitored crowd levels and adjusted operations to improve flow and safety.
- Monitored safety protocols throughout the attraction to ensure compliance with regulations.
- Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ06.2025
Associate of Arts - History
Santa Ana College
Santa Ana, CA01.2024
Skills
- Customer relationship management
- Conflict resolution
- Team leadership
- Verbal and written communication
- Guest experience enhancement
- Problem solving
- Multicultural communication
- Team collaboration
- Schedule management
- Disaster recovery
- Vulnerability assessment
- Employee relations
- Staff monitoring
- Report generation
- Data protection
- Compliance management
Certification
- First Aid & CPR Certified
- Crisis De-escalation & Customer Conflict Resolution
- Narcan Administration Certified
- Suicide Awareness & Prevention (Youth-Centered)
Timeline
Campus Security Manager & Community Liaison
Confidential School
01.2022 - 01.2025
Campus Safety Representative
La Quinta High School, Garden Grove Unified School District
01.2021 - 01.2022
Barista & Customer Service Specialist
Starbucks
01.2019 - 01.2020
Attractions Host
Walt Disney Company
01.2015 - 01.2019
Bachelor of Arts - History
Arizona State University
Associate of Arts - History
Santa Ana College
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