Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Oltmans

San Jose,CA

Summary

Exemplary critical-thinking and problem-solving skills with a high level of exceptional intelligence and leadership. Approachable personality and a dedicated team player. Strong work ethic with a demonstrated ability to ramp up quickly in dynamic environments. Keen attention to detail; focused on producing high-quality work.

Overview

10
10
years of professional experience

Work History

Trust & Safety Sr. Analyst Team Lead

Accenture
01.2022 - 05.2023
  • Oversee and manage day to day operations of the product delivery team
  • Plan, prepare, and execute work programs and client deliverables
  • Lead weekly business reports with project managers and stakeholders to ensure SLAs and KPIs are being met
  • Ensuring that all client responsibilities occur in accordance to the statement of work
  • Support growth by working with cross-functional teams to ensure successful on-boarding and training of new joiners
  • Plan out product and workflow nesting period to ensure a smooth product launch
  • Exceptionally strong analytical skills when involving high data sets to provide internal business solutions and offer excellent innovations to improve the product model

Trust & Safety Quality Analyst

Accenture
02.2020 - 12.2021
  • Assists in managing and leading a project team of 30 workers
  • Maintains a high level of professionalism when leading the team and provides weekly effective training on various workflows
  • Collaborate with Linguists to write clear and concise project guidelines that thoroughly explain project policies
  • Perform quality score audits and data reporting to ensure team members are staying consistent with rating guidelines and providing correct data to client
  • Attend weekly Quality Training Purposes meetings with Client engineers and Project Managers to discuss the overall quality of the project and provide insight to improve the project’s workflow
  • Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service
  • Ensure that new product and workflow launches are properly planned for and supported

Server

Kyoto Palace
11.2015 - 03.2020
  • Provided excellent service to restaurant patrons
  • Maintained a calm and professional demeanor while working under pressure in this fast-paced environment
  • Assisted with bartending

Trust & Safety Associate

Accenture
06.2019 - 02.2020
  • Analyze existing policies, product designs and procedures by identifying gaps, inconsistencies, or conflicts
  • Enforce our Community Standards, Acceptable Use Policy, and internal policies for user-generated content and conduct by reviewing reactive and proactive reports of safety issues
  • Continuously evaluate outcomes, propose improvements, and ensure a high level of project delivery success through performance in productivity, quality and other metrics.

Trust & Safety Content Review Agent

BC Forward
09.2017 - 05.2019
  • Conducts quality assurance process ensuring platform is safe and appropriate for all audiences/end users which includes but is not limited to: reviewing imagery/video content for policy violations against pre-set policies; process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
  • Validates, investigates and responds to inquiries of an urgent or sensitive nature within established guidelines
  • Proficient knowledge of policy guidelines Consistently meets and exceeds team and personal quotas
  • Complies with all client published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere; maintains high level of confidentiality

Store Manager

Abercrombie & Fitch Co, Abercrombie Kids | Hollister Co
03.2015 - 02.2016
  • Sole Store Manager for multi-brand store) Oversee the shipment flow of a multi-brand (A&F, A&F Kids, HCo.) stockroom
  • Prevent shrinkage by managing stockroom workflow and inventory accuracy
  • Maintain stockroom cleanliness by ensuring bays are organized In constant communication with District and Regional Managers about the store’s sales and overall business growth
  • Supervise the floor and task Brand Representatives as needed Provide a quick 5 minute meeting with every associate that is about to start their shift and go over target sales and promotions Responsible for interviewing and hiring possible candidates for the store

Brand Representative

Hollister Co, Abercrombie & Fitch Co
06.2013 - 03.2015
  • Customer Service – greeted customers and provided product knowledge upon request
  • Assisted with cash register duties
  • Ensured merchandise presentation was in line with store standards
  • Assisted in maintaining store cleanliness
  • Assisted with maintaining merchandise flow in stock room

Education

BS - Data Science

Arizona State University
Tempe, AZ

Skills

  • Proactive and Focused
  • Management
  • Strategy Development
  • Advanced Mathematics
  • Quality Assurance
  • Data Analysis
  • Creative and Innovative
  • Critical Thinking
  • Staff Recruitment and Hiring
  • Microsoft Office
  • Excel
  • Google Sheets

Timeline

Trust & Safety Sr. Analyst Team Lead

Accenture
01.2022 - 05.2023

Trust & Safety Quality Analyst

Accenture
02.2020 - 12.2021

Trust & Safety Associate

Accenture
06.2019 - 02.2020

Trust & Safety Content Review Agent

BC Forward
09.2017 - 05.2019

Server

Kyoto Palace
11.2015 - 03.2020

Store Manager

Abercrombie & Fitch Co, Abercrombie Kids | Hollister Co
03.2015 - 02.2016

Brand Representative

Hollister Co, Abercrombie & Fitch Co
06.2013 - 03.2015

BS - Data Science

Arizona State University

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Brandon Oltmans