Brandon Oneil
Atlanta,GA
Overview
4
4
years of professional experience
Work History
Insights Lab Specialist
Allstate
07.2021 - 02.2023
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
- Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Conduct data analysis and provide insights to support strategic decision-making for Allstate's insurance products services.
Resolutions Specialist
Allstate
12.2020 - 07.2021
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Prepared written opinions or decisions regarding cases.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Efficiently took requests for escalations transferred from CSR's through chat and phone calls.
Lead Customer Service Representative
Home Depot.com
10.2018 - 12.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Hillgrove High School
Powder Springs, GABachelor of Arts - English
Kennesaw State University
Kennesaw, GASkills
- Resource Allocation
- Project Management
- Strategic Planning
- Procedure Development
- Compliance Monitoring
- Data Analysis
- Schedule Management
- Intrapersonal and Written Communication
Timeline
Insights Lab Specialist
Allstate
07.2021 - 02.2023
Resolutions Specialist
Allstate
12.2020 - 07.2021
Lead Customer Service Representative
Home Depot.com
10.2018 - 12.2020
High School Diploma -
Hillgrove High School
Bachelor of Arts - English
Kennesaw State University
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