Brandon Ortega
Newburgh,NY
Summary
Detail-oriented professional experienced in customer service and food preparation in fast-paced environments. Utilized point-of-sale systems for accurate order processing and implemented food safety standards to uphold quality. Resolved customer complaints to boost satisfaction and collaborated with team members to manage inventory and ensure cash handling integrity.
Overview
1
1
Language
3
3
years of professional experience
Work History
Crew
McDonald's
Newburgh, New York
11.2024 - 09.2027
- Greeted guests and took orders using McDonald's point-of-sale system.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints professionally, enhancing guest satisfaction.
- Prepared burgers, fries, and drinks following McDonald's food safety standards.
- Assembled menu items accurately during busy McDonald's service periods.
- Monitored food quality to ensure adherence to company standards for presentation and temperature.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted management with inventory counts of food products and beverage supplies to maintain stock levels.
- Verified all cash drawers matched the expected amounts to maintain financial integrity. all the drawers were counted and that all matched the designated amount it had to contain.
Education
NFA Main
Newburgh, New YorkSkills
- POS systems
- Order processing
- Cash handling
- Cash reconciliation
- Food safety
- Quality assurance
- Quality assessments
- Team collaboration
- Integrity and honesty
Languages
Spanish
Native/ Bilingual
Timeline
Crew
McDonald's
11.2024 - 09.2027
NFA Main