Brandon Ortiz
Deerfield Beach,FL
Summary
With a robust background in customer service and experience as a front desk assistant, I bring a strong work ethic and excellent interpersonal skills to my pursuit of an IT role. Despite not having direct IT experience, my dedication and diverse professional background showcase adaptability, problem-solving abilities, and a commitment to delivering outstanding service. Eager to leverage my transferable skills and embark on a successful career in IT.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Petco Animal Supplies Stores Inc.
Deerfield Beach, FL
02.2023 - Current
- Assisted customers with navigating website for product selection purposes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and benefits.
- Greeted and assisted customers to foster positive experiences.
- Analyzed trends in consumer behavior and preferences.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Adhered to company policies when dealing with customers.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Reset store displays for special events and seasonal merchandise changes.
- Built sustainable relationships with customers through open communication.
- Recognized potential areas needing improvement in the customer service process.
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Processed orders, forms, applications, and requests.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Compiled reports on overall customer satisfaction.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Shift Lead
Tijuana Flats
Deerfield Beach, FL
05.2019 - 01.2023
- Participated in weekly meetings with management team to discuss strategies and goals.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Conducted regular inventory checks to maintain accurate stock levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Provided guidance and support to other team members as needed.
- Reinforced rules to promote superior employee performance.
- Implemented company policies consistently across all shifts.
- Ensured that all safety protocols were followed at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
Office Assistant
Michael James Ortiz
Coral Springs, FL
02.2017 - 04.2019
- Answered phone calls
- Copied, sorted and filed records of office activities and business transactions.
- Answered telephones, directed calls, and took messages.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Delivered messages and ran errands.
- Computed, recorded and proofread data or reports.
- Delivered products to customer locations on time.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2020
Skills
- Appointment Scheduling
- Customer Complaint Resolution
- Customer Needs Assessment
- Incoming Call Management
- Team Member Motivation
- Opening and Closing Procedures
- Stock Management
- Staff Training and Motivation
Certification
- Technical Support Fundamentals
- The Bits and Bites of Networking
- MTA
- Animate
- Microsoft Word
- Intro to engineering and Design
References
References available upon request.
Timeline
Customer Service Sales Representative
Petco Animal Supplies Stores Inc.
02.2023 - Current
Shift Lead
Tijuana Flats
05.2019 - 01.2023
Office Assistant
Michael James Ortiz
02.2017 - 04.2019
High School Diploma -
Coral Springs High School
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