Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brandon Ortiz

New York

Summary

Customer Service & Hospitality


Dynamic customer service professional with a strong work ethic and proven adaptability at Kevin's Iavarone Italian Kitchen & Pizzeria. Expert in managing cash transactions and resolving customer complaints, enhancing satisfaction and loyalty. Recognized for exceptional communication skills and ability to thrive under pressure, consistently delivering outstanding service. I am looking to join an establishment where i have the opportunity to showcase my abilities and skills

Overview

2
2
years of professional experience

Work History

Counter Customer Service

Kevin Iavarone Italian Kitchen & Pizzeria
06.2023 - 02.2025
  • Provided excellent communication skills when relaying complex information or addressing customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
  • Managed cash register accurately, ensuring proper handling of cash and credit card transactions.
  • Adapted quickly to changing inventory or menu items as needed without sacrificing consistency in customer experience.
  • Delivered exceptional service with a friendly and approachable demeanor, resulting in repeat business.
  • Contributed to store cleanliness by completing assigned cleaning tasks promptly and efficiently.
  • Assisted customers with product inquiries, guiding them to make informed purchasing decisions.
  • Collaborated with team members to maintain sufficient inventory levels on the sales floor.
  • Handled high-stress situations calmly while prioritizing tasks according to urgency level without compromising quality service standards.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Cashier

Pauline Keyfood Supermarket
10.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

GED -

Jamaica Learning Center
162-02 Hillside Ave, Jamaica, NY 11432
11-2021

Skills

    Customer Service

  • Strong work ethic
  • Quick learner
  • Patience and tolerance
  • Goal oriented
  • Communication skills
  • Customer service
  • Multitasking Abilities
  • Calm and professional under pressure
  • Adaptability and flexibility
  • Money handling
  • Customer relations
  • Interpersonal skills

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Counter Customer Service

Kevin Iavarone Italian Kitchen & Pizzeria
06.2023 - 02.2025

Cashier

Pauline Keyfood Supermarket
10.2022 - 06.2023

GED -

Jamaica Learning Center

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Brandon Ortiz