Brandon Ortiz
New York
Summary
Customer Service & Hospitality
Dynamic customer service professional with a strong work ethic and proven adaptability at Kevin's Iavarone Italian Kitchen & Pizzeria. Expert in managing cash transactions and resolving customer complaints, enhancing satisfaction and loyalty. Recognized for exceptional communication skills and ability to thrive under pressure, consistently delivering outstanding service. I am looking to join an establishment where i have the opportunity to showcase my abilities and skills
Overview
2
2
years of professional experience
Work History
Counter Customer Service
Kevin Iavarone Italian Kitchen & Pizzeria
06.2023 - 02.2025
- Provided excellent communication skills when relaying complex information or addressing customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
- Managed cash register accurately, ensuring proper handling of cash and credit card transactions.
- Adapted quickly to changing inventory or menu items as needed without sacrificing consistency in customer experience.
- Delivered exceptional service with a friendly and approachable demeanor, resulting in repeat business.
- Contributed to store cleanliness by completing assigned cleaning tasks promptly and efficiently.
- Assisted customers with product inquiries, guiding them to make informed purchasing decisions.
- Collaborated with team members to maintain sufficient inventory levels on the sales floor.
- Handled high-stress situations calmly while prioritizing tasks according to urgency level without compromising quality service standards.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Pauline Keyfood Supermarket
10.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Improved efficiency, organized checkout area for optimal workflow.
Education
GED -
Jamaica Learning Center
162-02 Hillside Ave, Jamaica, NY 1143211-2021
Skills
- Strong work ethic
- Quick learner
- Patience and tolerance
- Goal oriented
- Communication skills
- Customer service
Customer Service
- Multitasking Abilities
- Calm and professional under pressure
- Adaptability and flexibility
- Money handling
- Customer relations
- Interpersonal skills
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Counter Customer Service
Kevin Iavarone Italian Kitchen & Pizzeria
06.2023 - 02.2025
Cashier
Pauline Keyfood Supermarket
10.2022 - 06.2023
GED -
Jamaica Learning Center
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