Brandon Ortiz
McAllen
Summary
Dynamic technician assistant with proven expertise at Hi-Technology in network troubleshooting and installation. Recognized for exceptional customer service and problem-solving abilities, effectively resolving technical issues and enhancing user satisfaction. Experienced background in fast food and counter service, skilled in efficient order handling, and customer satisfaction. Adept at collaborating in team environments and maintaining regulatory compliance, ensuring a safe and efficient workspace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician Assistant
Hi-Technology
McAllen
07.2019 - Current
- Assisted technicians in the installation of new hardware and software components.
- Installed, replaced, tested, and configured surveillance cameras, network routers, switches, hubs, firewalls, and other networking devices.
- Repaired broken or malfunctioning computer systems using appropriate tools and techniques.
- Utilized hand tools to properly splice cables.
- Provided technical support to end users in troubleshooting computer problems, such as hard drives, motherboards, processors, and memory cards.
- Performed basic maintenance tasks on computers, such as installing updates and cleaning up disk space.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained a safe and clean work environment by adhering to safety protocols and regulations.
Front Counter and Drive-Thru Crew Member
Raising Cane's Restaurants
Pharr
05.2024 - 11.2024
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Ensured compliance with safety regulations when handling food items.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Provided assistance in other departments when needed.
- Maintained positive working relationship with fellow staff and management.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift to ensure a safe working environment.
Restaurant Waiter
IHOP
Mission
09.2023 - 03.2024
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, answered questions and recommended specials to increase profits.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
McAllen High School
McAllen, TX06-2024
Associate of Arts - Business Administration
South Texas College
McAllen, TX05-2026
Skills
- Customer service
- Technical support
- Installation expertise
- Network troubleshooting
- Cash handling
- Project management
- Regulatory compliance
- Professionalism
- Team collaboration
- Works Well Under Pressure
- Problem solving
- Interpersonal skills
- Customer interaction
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Food Handlers License
- Microsoft Word Certified
- Microsoft Excel Certified
- QuickBooks Online Certified
- Financial Accounting I Certified
Accomplishments
- National Junior Honor Society Award
Timeline
Front Counter and Drive-Thru Crew Member
Raising Cane's Restaurants
05.2024 - 11.2024
Restaurant Waiter
IHOP
09.2023 - 03.2024
Technician Assistant
Hi-Technology
07.2019 - Current
High School Diploma -
McAllen High School
Associate of Arts - Business Administration
South Texas College
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