Brandon Ortiz
Irvine,CA
Overview
11
11
years of professional experience
Work History
Assistant Service Manager - (North Irvine)
Irvine Company Apartment Communities
Irvine, California
08.2024 - Current
- Managed Salesforce for three properties while coordinating daily activities for 9 technicians.
- Conducted regular 1:1 meetings with 3 technicians to promote professional growth.
- Provided constructive feedback on technician performance to enhance service quality.
- Assigned tasks according to skill levels and experience to maximize team efficiency.
- Reviewed vendor invoices for accuracy prior to payment authorization.
- Maintained strong relationships with vendors to secure competitive pricing on repair materials.
- Resolved escalated customer complaints efficiently, ensuring consistent communication throughout.
- Managed inventory levels for repair parts, facilitating timely orders of necessary supplies.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
Service Technician-(Las Palmas, Anacapa, Somerset)
Irvine Company Apartment Communities
Irvine, California
09.2023 - Current
- Communicated with a wide variety of vendors to schedule services for unit turnover, AC replacement, appliance repair/install, plumbing projects, etc
- Used COUPA to schedule services for unit turnover as well as purchasing parts/supplies for the technicians
- Used Salesforce to operate the Turn Board and implement the turn information from COUPA and OneSite
- Accessed information from OneSite and transferred it to a Maintenance Strategy Board on Excel to make it visible for the entire team
- Managed the On-Hold Work Orders on Salesforce, primarily for Somerset, and strived to keep it below 10 at all times
- Managed shifts and work orders on Field Service to ensure that all technicians were aware of their tasks for the day and that no service appointments were missed
- Submitted Incident Reports for water intrusions and updated the water intrusion tracker for visibility for the entire team
- Helped teach and coordinate the installation of the Kairos leak detection system in Somerset for the bi-yearly HVAC preventative maintenance
Service Technician - Rancho Santa Fe
Irvine Company Apartment Communities
Tustin, CA
11.2022 - Current
- Complete work orders and apartment turns in a timely manner
- Show up to work on time everyday ready, with a positive mindset
- Perform after hours and emergency on-call coverage in a timely fashion
- Review OneSite daily before starting the day to be up to date with pending tasks such as move-ins, move-outs, and transfers
- Make incident reports when needed and manage the situation until the issue is resolved
- Have completed safety observations on HappyCo with management as well as pre-move-out and move-out inspections
- Communicated with vendors regarding supply orders and delivery timelines.
- Conduct inventory on supplies regularly
- Conduct preventive maintenance on a variety of machines and systems
- Repair faulty components in appliances such as motors, pumps, valves, switches
Hotel Maintenance Engineer/Front Desk
Ayres Hotel
Anaheim
07.2014 - 11.2022
- Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems and related equipment.
- Repaired damages to property (ex. Doors, baseboards, walls, light bulbs, ac units, toilets, sinks etc.),
- Daily check ups on pool/jacuzzi
- Performed tune ups on all hotel rooms 3x per year
- Accepted accountability for all assigned building keys, master keys, and access cards
- Aided in checking in/out guests to hotel property
- Helped customers with questions, concerns, or complaints
- Assisted with the installation of new equipment as needed.
Education
BBA Marketing -
California State University Dominguez Hills, Carson
06.2019
High School Diploma -
Garden Grove High School, Garden Grove
06.2012
Skills
- Extremely Organized
- Data Management
- Project Oversight
- Interpersonal and written communication
- Skilled in Microsoft Word, Excel, Powerpoint
- Preventive Maintenance
- Quality Assurance
- Equipment Troubleshooting
- Work Documentation
- Installation and Repair
- Professional and Courteous
- Maintenance and Repair
- Inventory Management
Accomplishments
- PREP Leadership Graduate
- Assistant Service Manager of the Year Nominee FY25
- Service Technician of the Year Nominee FY24
- Core Value Award Winner Q4 FY24
- EPA Type II Certified
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Service Manager - (North Irvine)
Irvine Company Apartment Communities
08.2024 - Current
Service Technician-(Las Palmas, Anacapa, Somerset)
Irvine Company Apartment Communities
09.2023 - Current
Service Technician - Rancho Santa Fe
Irvine Company Apartment Communities
11.2022 - Current
Hotel Maintenance Engineer/Front Desk
Ayres Hotel
07.2014 - 11.2022
BBA Marketing -
California State University Dominguez Hills, Carson
High School Diploma -
Garden Grove High School, Garden Grove
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