Brandon Oshiro
Pearl City,HI
Summary
Results-oriented with experience strengthening customer relationships and selling company offerings. Strong active listening and persuasion skills to sell and upsell customers, creating their best experiences, leading to future sales. Adaptable, motivated by new challenges and the commitment to exceed company budgets and expectations.
Overview
30
30
years of professional experience
Work History
Community Manager
Inspirean Group Inc
05.2024 - 10.2024
- The Community Manager is the heart and soul behind fostering an empowering environment for the on-line clients.
- Supported the community to create their vision, ensuring they have the resources and motivation to succeed and consider upgrading to further their growth.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Advanced Course Producer
Inspirean Group Inc
05.2024 - 10.2024
- Presented production ideas and determined creative scenarios for production and delivery.
- Collaborate with subject matter experts to develop class outlines, objectives, and content that align with companies mission of personal growth and development.
- Manage all aspects of class production, including scheduling, budgeting, and coordinating with instructors, videographers, and other production staff.
- Ensure content is engaging, informative, and accessible to a diverse audience, incorporating the latest research and best practices in personal development.
- Oversee the post-production process, including editing, to ensure the final product is polished and professional.
- Continuously evaluate and refine production processes to increase efficiency and enhance the quality of the classes.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Facilitated communication between production staff and other departments to synchronize work.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
Advanced Course Producer
PSI Seminars
10.2023 - 06.2024
- Presented production ideas and determined creative scenarios for production and delivery.
- Collaborate with subject matter experts to develop class outlines, objectives, and content that align with companies mission of personal growth and development.
- Manage all aspects of class production, including scheduling, budgeting, and coordinating with instructors, videographers, and other production staff.
- Ensure content is engaging, informative, and accessible to a diverse audience, incorporating the latest research and best practices in personal development.
- Oversee the post-production process, including editing, to ensure the final product is polished and professional.
- Continuously evaluate and refine production processes to increase efficiency and enhance the quality of the classes.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Facilitated communication between production staff and other departments to synchronize work.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
Advanced Course Manager
PSI Seminars
04.2022 - 05.2024
- Managed and motivated staff and students to create more income, better relationships, be healthy, and become efficient Leaders.
- Cross-trained staff to maximize team agility and performance.
- Maximized performance by supporting and mentoring staff and students.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for staff and students.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with staff to keep everyone on same page and working toward established goals.
- Developed and maintained relationships with students through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing solutions.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for staff and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Organized and detail-oriented with strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Senior Account Executive
Iheart Media Corporate
04.2013 - 02.2023
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over $800,000 in revenue while managing multiple high-profile accounts.
- Met with new customers, created relationships, and listen to their needs and learn about their business.
- Prepared documentation, finalized sales and maintained records.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Secured key new accounts to increase company revenue and drive market share.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Cold called prospects to explain partnership benefits, representing company values.
- Set and monitored sales targets and identified potential customers.
- Collaborated with research analysts to devise strategies for lead generation and growth.
- Motivated team members to meet and exceed sales targets.
- Networked at events and prospected for new customers with diverse strategies.
- Analyzed data to discover trends, informing market strategies and objectives.
- Developed strategies using market research with support from cross-functional teams.
- Trained and coached sales team members servicing business accounts.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
On-Air Radio Personality
Iheart Media Corporate
10.2010 - 11.2020
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Operated studio sound boards, for slick professional broadcasts.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Engaged listeners through social media platforms to increase station visibility.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Facilitated live coverage of special events, promotions, and sports matches.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Researched topics for comment and discussion.
- Made promotional appearances at public events.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Played music tracks from playlists provided by station management.
- Introduced upcoming broadcasts and guided audience through entertainment.
- Read prepared scripts for radio shows.
- Answered listener calls regarding song requests, giveaways and commentary.
- Presented weather, news and commercials to listeners.
- Announced station programming information, schedules and station breaks.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Executive Producer
Crazy Deals TV
07.2011 - 12.2016
- Determined project budgets to estimate and control overall project costs.
- Reviewed finished product to determine quality and readiness for release.
- Supervised creation process to verify on brand, impactful and relevant content.
- Implemented quality control measures to verify compliance with artistic and technical standards.
- Facilitated communication between production staff and other departments to synchronize work.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing, and duplication for timely delivery.
Customer Service Representative /Parts Manager
Ace Auto Glass
10.1994 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Business Owner
Kelsey's Baby Specialties
07.2007 - 03.2012
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
On-Air Radio Personality
Clear Channel Communications
09.2001 - 04.2009
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Operated studio sound boards for professional broadcasts.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Engaged listeners through social media platforms to increase station visibility.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Answered booth call line and took song suggestions or comments from listeners.
- Facilitated live coverage of special events, promotions, and sports matches.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Researched topics for comment and discussion.
- Made promotional appearances at public events.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Played music tracks from playlists provided by station management.
- Introduced upcoming broadcasts and guided audience through entertainment.
- Read prepared scripts for radio shows.
- Answered listener calls regarding song requests, giveaways and commentary.
- Presented weather, news and commercials to listeners.
- Announced station programming information, schedules and station breaks.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Education
No Degree -
Leeward Community College
Pearl City, HINo Degree -
PSI Seminars
07.2010
High School Diploma -
Waianae High School
Waianae, HI06.1994
Skills
- Verbal and Written Communication
- Lead Generation
- Complex Problem-Solving
- Key Performance Indicators (KPI)
- Customer Relationship Management
- Sales and Marketing
- Community development
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Coaching and Mentoring
- Conflict handling
- Daily operations oversight
Accomplishments
Created a nonprofit organization called Friends of Waianae Elementary. Currently we raised over $100,000 to purchase school supplies for the homeless students that attend Waianae Elementary and rebuild their outdated Library and transforming it to a Learning Center.
Affiliations
- PSI Seminars
Timeline
Community Manager
Inspirean Group Inc
05.2024 - 10.2024
Advanced Course Producer
Inspirean Group Inc
05.2024 - 10.2024
Advanced Course Producer
PSI Seminars
10.2023 - 06.2024
Advanced Course Manager
PSI Seminars
04.2022 - 05.2024
Senior Account Executive
Iheart Media Corporate
04.2013 - 02.2023
Executive Producer
Crazy Deals TV
07.2011 - 12.2016
On-Air Radio Personality
Iheart Media Corporate
10.2010 - 11.2020
Business Owner
Kelsey's Baby Specialties
07.2007 - 03.2012
On-Air Radio Personality
Clear Channel Communications
09.2001 - 04.2009
Customer Service Representative /Parts Manager
Ace Auto Glass
10.1994 - 04.2013
No Degree -
PSI Seminars
High School Diploma -
Waianae High School
No Degree -
Leeward Community College
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