Brandon Ozard

• Managed a team of professionals, fostering development and maintaining technical expertise.
• Recruited, hired, and trained team personnel, working to establish key internal functions and outline the scope of positions for the organization.
• Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
• Championed the adoption of agile methodologies within the IT department, improving project efficiency and collaboration among team members.
• Evaluated emerging technologies and industry trends, proactively recommending solutions aligned with organizational goals and objectives.
• Negotiated favorable contracts with external partners for critical components essential to Information Technology.
• Spearheaded enterprise virtualization efforts, optimizing system efficiency and reducing costs.
• Developed comprehensive disaster recovery plans, enhancing system resilience and safeguarding vital information.
• Strengthened security measures through regular risk assessments and collaboration with IT teams.
• Spearheaded cost-saving efforts, transitioning to cloud-based systems and virtualization.
• Conducted thorough evaluations of third-party applications before deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
• Identified opportunities for application optimization, redesign, and development, as well as troubleshot and resolved user and application issues.
• Developed and maintained service level agreements for strategic applications and measured performance against objectives.
• Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
• Reduced operational expenses by consolidating redundant systems and streamlining resource allocation across departments.
• Established performance metrics for the IT departments to monitor progress against objectives, enabling continuous improvement initiatives.
• Leveraged predictive analytics tools to anticipate capacity requirements more accurately, preventing over-provisioning or under-utilization of resources.
• Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
• Managed the planning of data center migrations for acquisitions and divestitures to accommodate rapid business expansion without disrupting services.
• Standardized IT policies across all departments, fostering a cohesive organizational approach to technology usage and management.
• Coordinated global support services, ensuring prompt resolution of user issues across multiple time zones.
• Led complex troubleshooting and system upgrades, ensuring optimal performance and uptime.
• Reduced downtime for critical systems by proactively identifying and resolving potential issues.
• Conducted regular assessments of IT infrastructure, identifying areas for improvement and recommending actionable solutions.
• Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
• Spoke at events and conferences, sharing systems management techniques.
• Achieved company-wide recognition for leadership excellence, mentoring a high-performing team that consistently exceeded operational goals and objectives.

• Developed comprehensive security protocols, safeguarding sensitive company data from potential threats.
• Enhanced client environments through regular audits, hardware and software updates, vulnerability assessments, and preventative maintenance.
• Implemented automation tools in workflows to significantly boost efficiency and minimize human errors.
• Designed and implemented scalable network architecture to support business expansion and future growth requirements.
• Conducted training sessions to educate staff members on new technologies, boosting productivity across departments.
• Worked with cross-functional teams to create integrated IT infrastructure, improving performance and reliability.
• Assessed vendor proposals for hardware purchases, focusing on technical specifications, cost-effectiveness, and long-term value.
• Oversaw large-scale projects, ensuring timely completion within budget while maintaining quality standards.
• Provided expert insights into emerging IT infrastructure management trends, contributing to strategic planning initiatives.
• Set up monitoring procedures to track system performance metrics and quickly identify areas needing optimization or improvement.
• Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.
• Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
• Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
• Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
• Spearheaded the migration of legacy systems to cloud-based platforms for enhanced accessibility and streamlined operations.
• Implemented networking and server changes to meet client budgets and needs.
• Evaluated software products to determine compatibility with existing systems.
• Performed network security design and integration duties.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Designed and evaluated WAN and LAN connectivity technologies.
• Developed and documented network policies, procedures and standards.
• Researched and recommended new technologies and strategies for improving system performance.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Led planning and technical design activities for routine operations and special projects.
• Managed purchasing and installation of networking equipment such as core routers and switches.
• Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
• Implemented robust backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
• Architected high-availability networks incorporating redundancy at all levels for seamless failover during outages or maintenance events.
• Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.
• Evaluated emerging trends in networking technology applying innovative solutions where appropriate to improve overall efficiency.
• Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
• Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
• Spearheaded virtualization efforts across multiple platforms to consolidate resources and reduce overall operating expenses.
• Led successful migration projects for data center consolidations and cloud transitions while minimizing disruption to business operations.
• Enhanced network performance by designing and implementing advanced network solutions.
• Oversaw clients entire network and related policies covering use, maintenance and infrastructure.
• Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.
• Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
• Analyzed and produced recommendations on continuous network improvements.
• Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.

• Designed robust architectures for complex systems, ensuring scalability and aligning with business needs.
• Reviewed clients' overall systems and infrastructure estate, business priorities, and success criteria to design transformation plans.
• Optimized system performance by identifying and resolving bottlenecks, improving overall efficiency and reliability.
• Collaborate with developers on solution implementation.
• Implemented cost-saving measures with innovative solutions, reducing overall project expenses.
• Identified opportunities for process improvement through regular system audits, streamlining workflows, and increasing productivity.
• Ensured compliance with industry standards by adhering to best practices in security protocols and data management techniques.
• Conducted thorough risk assessments to mitigate potential vulnerabilities in system designs.
• Provided technical leadership to team members during system design.
• Mentored junior team members and provided guidance on best practices in systems architecture design.
• Collaborated with clients to determine project specifications and scope.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Provided expert troubleshooting support during critical incidents, minimizing downtime and maintaining business continuity.
• Developed technical documentation for various stakeholders, simplifying complex concepts and facilitating knowledge transfer.
• Established clear performance metrics to track progress towards architectural goals, enabling continuous improvement efforts.
• Led successful integration projects with seamless communication between disparate systems, enhancing data sharing capabilities.
• Evaluated emerging technologies and made strategic recommendations for their incorporation into existing systems.
• Championed the adoption of cloud technologies to improve resource utilization and reduce infrastructure costs.
• Managed vendor relationships to ensure timely delivery of hardware and software components critical to system functionality.
• Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
• Resolved issues related to operational components for LAN, WAN, and voice systems.

• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Built, repaired and installed computer-related hardware based on deployment procedures.