Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Palmer

Atlanta,GA

Summary

Reliable and enthusiastic with experience in reception ,customer service areas and so much more. Skilled customer engagement, problem solving, and various software operations. Known for remaining poised and calm in busy environments. Results-driven with solid administrative and management skills. As well as the Ability to understand and follow safety procedures. Ability to assess and provide for the day-to-day needs of mentally, emotionally and/or developmentally disabled patients Compassionate with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, , and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.

Overview

7
7
years of professional experience

Work History

Security Officer

Pn Service
Atlanta, GA
03.2024 - Current
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere, with safety as a top priority
  • Checked identification of people entering and exiting the facility to prevent unauthorized visitors
  • Conducted regular security inspections and identified potential security risks, eradicating them
  • Inspected suspicious activity and monitored premises for criminal acts and rule violations
  • Ensured that all visitors, volunteers, contractors and employees all had visible badges and received the proper escort to all property locations

Call Center Agent

Vxi
Morrow, GA
02.2024 - 10.2024
  • Built a positive rapport with customers over the phone
  • Participated in team meetings and training sessions
  • Maintained a high level of knowledge about company products, services, and policies
  • Resolved escalated calls from internal and external customers promptly using available resources as needed
  • Provided outstanding member service and support, maintaining strong professional relationships via telephone

Assistant General Manager

Mcdonalds
Brunswick, GA
12.2022 - 02.2024
  • Managed a team of 10 employees, effectively delegating tasks and optimizing workflow for maximum productivity
  • Implemented cost-saving measures that led to a 15% decrease in operational expenses
  • Developed standardized procedures to improve consistency and quality of output
  • Identified and resolved numerous client issues to maintain positive relationships and improve customer loyalty

Patient Care Assistant (PCA)

Lifed Hands
Brunswick, GA
05.2022 - 12.2023
  • Monitored and reported changes in patient conditions
  • Maintained patient confidentiality according to HIPAA regulations
  • Assisted with the administration of medications
  • Developed positive relationships with patients and their families
  • Provided patient care in accordance with the individualized care plan
  • Provided emotional support to patients and their families
  • Monitored vital signs, such as temperature, pulse, and blood pressure

Mental Health Technician (MHT)

Morning Star
Brunswick, GA
01.2020 - 03.2023
  • Developed and implemented activities to help clients develop social and life skills
  • Monitored client behavior and provided positive reinforcement and redirection when needed
  • Assisted in the development of treatment plans for clients with dual diagnoses
  • Facilitated group therapy sessions to help clients process their issues
  • Monitored clients to ensure their safety and well-being

Medical Assistant

Apple care immediate care
Brunswick, GA
11.2019 - 01.2020
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Contacted medical facilities to schedule patients for admission.

Front Desk Medical Receptionist

Snapfinger Clinic
Decatur, GA
01.2018 - 11.2019
  • Managed patient scheduling and billing tasks
  • Maintained patient records in compliance with HIPAA regulations
  • Assisted with the scheduling of tests and procedures
  • Maintained a clean and organized front desk area
  • Contacted insurance companies to verify coverage
  • Monitored and updated patient records
  • Assisted with the collection of patient payments
  • Processed and updated patient insurance information
  • Greeted and welcomed patients and visitors to the medical facility
  • Assisted in filing, photocopying and other administrative tasks

Education

Certificate of Completion - Medical Assistant

United Education Institute
Morrow
01.2019

High School Diploma -

Brunswick High School
Brunswick, GA
03-2015

Skills

  • Customer Service
  • Surroundings Awareness
  • Communication and active Listening
  • Positive Attitude
  • Patient Care
  • Safety Compliance
  • Patrolling
  • First Aid and CPR
  • Multitasking And Attention to Detail
  • Organization Skills
  • Vital sign monitoring
  • Specimen labeling
  • Patient flow management

Timeline

Security Officer

Pn Service
03.2024 - Current

Call Center Agent

Vxi
02.2024 - 10.2024

Assistant General Manager

Mcdonalds
12.2022 - 02.2024

Patient Care Assistant (PCA)

Lifed Hands
05.2022 - 12.2023

Mental Health Technician (MHT)

Morning Star
01.2020 - 03.2023

Medical Assistant

Apple care immediate care
11.2019 - 01.2020

Front Desk Medical Receptionist

Snapfinger Clinic
01.2018 - 11.2019

Certificate of Completion - Medical Assistant

United Education Institute

High School Diploma -

Brunswick High School

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Brandon Palmer