Brandon Partin
Primm Springs,TN
Summary
Dynamic Department Manager with a proven track record at Columbia Paint & Wallcover, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and streamlined inventory management, achieving significant improvements in service satisfaction and accuracy. Skilled in decision-making and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Department Manager
Columbia Paint & Wallcover
05.2023 - Current
- Supported team in daily operations and ensured adherence to safety protocols.
- Assisted in managing inventory levels and maintaining accurate stock records.
- Participated in staff training sessions to enhance operational efficiency.
- Collaborated with team members to streamline workflow processes.
- Resolved customer inquiries, contributing to improved service satisfaction.
- Learned departmental procedures, fostering a strong understanding of operational goals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Medical Records Specialist
Cool Springs Internal Medicine & Pediatrics
09.2019 - 05.2023
- Organized and maintained electronic health records using EMR systems to ensure accessibility and compliance.
- Processed patient information requests, ensuring timely and accurate responses to inquiries.
- Implemented data entry procedures, enhancing accuracy of patient records management.
- Collaborated with healthcare professionals to resolve discrepancies in medical documentation.
- Monitored data integrity within medical records, proactively identifying and addressing issues to maintain quality control.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
Assistant Manager
PPG Paints
03.2012 - 09.2019
- Led team in executing operational strategies to enhance productivity and service quality.
- Developed training programs for staff, fostering skill enhancement and career growth.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Collaborated with cross-functional teams to implement new customer service initiatives.
- Coordinated scheduling and resource allocation to optimize workflow and meet operational demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Delivery Driver
PPG Paints
05.2009 - 03.2012
- Delivered products efficiently while adhering to safety protocols and traffic regulations.
- Managed route planning to optimize delivery schedules and minimize delays.
- Maintained accurate delivery records and inventory logs for tracking purposes.
- Assisted in training new drivers on operational procedures and customer service standards.
- Ensured vehicle maintenance through regular inspections and timely reporting of issues.
- Coordinated with warehouse staff to streamline loading processes and reduce turnaround time.
- Delivered packages to customer doorsteps and business offices.
Education
Associate of Applied Science - Leadership
Valor Christian College
Columbus, OH08.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Retail management
Timeline
Department Manager
Columbia Paint & Wallcover
05.2023 - Current
Medical Records Specialist
Cool Springs Internal Medicine & Pediatrics
09.2019 - 05.2023
Assistant Manager
PPG Paints
03.2012 - 09.2019
Delivery Driver
PPG Paints
05.2009 - 03.2012
Associate of Applied Science - Leadership
Valor Christian College