Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Paul

Atlanta,GA

Summary

Seasoned and motivated Specialist offering 4 years of comprehensive client-relations experience, interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

8
8
years of professional experience

Work History

Digital Banking Specialist

U.S. Bank
Duluth, GA
10.2022 - Current
  • Addressed difficulties and errors clients experienced with Online Banking, rectifying them and assisting with any banking inquiries.
  • Ensured adherence to service agreements by effectively managing and resolving incidents.
  • Analyzed consumer behavior to optimize product appeal, capturing a wider audience.
  • Engaged in continuous training and compliance activities.
  • Exhibited exceptional telephone etiquette while effectively managing challenging calls.
  • Promptly and efficiently identified customer needs.
  • Exhibited flexibility in high-pressure work atmospheres.

Scheduling Center Representative

Aspen Dental
Remote, Georgia
06.2022 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.

Customer Service Representative

Slomins Security
Hicksville, NY
09.2020 - 05.2022
  • Answered up to 95 incoming calls in busy, fast-paced call center.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved over 95 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
  • Maintained and managed customer files and databases.
  • Built rapport with customers and followed up with clients to confirm address of concerns.
  • Approved and terminated customer contracts upon request.
  • Processed debit and credit card and electronic check payments.

Sales Consultant

Sprint
Brooklyn, NY
12.2018 - 08.2020
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Followed up with existing customers to provide additional support and address concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Oversaw deposits, processed financial transactions and maintained inventory.

Wheelchair Attendant

PAX Assist
Jamaica, NY
11.2017 - 09.2018
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Escorted handicapped passengers from terminal to aircraft.
  • Monitored security and maintained operational protocols.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Customer Service Representative

Domino's Pizza
Brooklyn, NY
06.2017 - 09.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Cast Member

Chuck E Cheese
Queens, NY
06.2016 - 08.2016
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Issued tickets to customers and collected payment and fees for desired services.


Education

Bachelor of Science - Marketing

New York City College of Technology of The City University of New York
Brooklyn, NY (Online Classes)
05-2026

High School Diploma -

Martin Van Buren High School
Queens Village, NY
06.2016

Skills

  • Complaint resolution
  • Sales expertise
  • Inbound and Outbound Calling
  • Technical Support
  • Relationship Building
  • Interpersonal Skills
  • Decision-Making
  • Customer Retention Strategies
  • Customer Relations
  • Customer Data Confidentiality
  • LiveChat Messaging
  • Patient and Empathetic
  • Service Scheduling
  • Quality Assurance
  • Data Entry
  • Management collaboration
  • Manual Dexterity
  • Quality Assessment

Timeline

Digital Banking Specialist

U.S. Bank
10.2022 - Current

Scheduling Center Representative

Aspen Dental
06.2022 - Current

Customer Service Representative

Slomins Security
09.2020 - 05.2022

Sales Consultant

Sprint
12.2018 - 08.2020

Wheelchair Attendant

PAX Assist
11.2017 - 09.2018

Customer Service Representative

Domino's Pizza
06.2017 - 09.2017

Cast Member

Chuck E Cheese
06.2016 - 08.2016

Bachelor of Science - Marketing

New York City College of Technology of The City University of New York

High School Diploma -

Martin Van Buren High School

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Brandon Paul