Brandon Payne
Allen,OK
Summary
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
6
6
years of professional experience
Work History
Security Lieutenant
GardaWorld Security
Kansas City, Missouri
02.2019 - 02.2020
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Administered first aid and emergency support as needed during incidents.
- Maintained accurate records relating to security issues and incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored surveillance equipment and ensured proper functioning.
- Developed and implemented security policies and procedures to enhance safety measures.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Conducted regular inspections of facility, equipment, and personnel for adherence to safety standards.
- Coordinated with local law enforcement agencies in responding to criminal activity.
- Provided security team leadership and contributed to on-call duties.
- Facilitated communication between security team and other departments for a cohesive environment.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Supervised property entrances and exits and monitored employee safety.
- Organized training sessions for staff on topics such as effective communication techniques and conflict resolution strategies.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Maintained high levels of alertness throughout shifts.
- Conducted regular security patrols to identify and mitigate potential threats.
- Coordinated security efforts for special events and high-profile visits.
- Ensured all security equipment was maintained and fully operational.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Developed emergency evacuation plans and conducted drills to ensure preparedness.
- Monitored CCTV systems to ensure safety and security of premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Team Leader
Dollar General Store
Kansas City, Missouri
02.2018 - 11.2019
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Oversaw training and development programs to enhance team skills and knowledge.
- Implemented strategic plans to enhance team performance and productivity.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed conflict resolution within the team to maintain a positive work environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Team Leader
O'Reilly's Auto Parts
Alva, OK
01.2016 - 03.2017
- Determined consumer needs to provide products and services appealing to larger market.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assessed company operations for compliance with safety standards.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated team members through recognition programs and performance-based incentives.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Maintained daily inventory to facilitate successful material distribution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
Team Leader
Love's Travel Stops & Country Stores Inc.
Alva, Oklahoma
10.2013 - 12.2014
- Determined consumer needs to provide products and services appealing to larger market.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Offered training and support to keep team members motivated and working toward objectives.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained positive working relationship with fellow staff and management.
- Assigned projects and distributed tasks to team members as per area of expertise.
Education
High School Diploma -
Alva High School
Alva, Oklahoma03-2016
Skills
- Cybersecurity awareness
- Security protocols
- Risk analysis
- Security training
- Asset protection
- Personnel management
- Surveillance systems
- Event security
- Threat assessment
Timeline
Security Lieutenant
GardaWorld Security
02.2019 - 02.2020
Team Leader
Dollar General Store
02.2018 - 11.2019
Team Leader
O'Reilly's Auto Parts
01.2016 - 03.2017
Team Leader
Love's Travel Stops & Country Stores Inc.
10.2013 - 12.2014
High School Diploma -
Alva High School