Brandon Pena
Brentwood,NY
Summary
Energetic and motivated with strong interpersonal and communication skills. Possesses knowledge of sales processes and customer relationship management, demonstrating proficiency in team leadership and sales strategies. Committed to driving sales growth and fostering collaborative team environment to achieve outstanding results. Brings ability to quickly understand sales strategies and customer needs, leveraging organizational and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Vans
11.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Lead Associate
Under Armour, Inc
08.2024 - 11.2024
- As the Lead Associate, Footwear, I am responsible for achieving store footwear sales by providing customers with an exceptional shopping experience
- I maximize footwear sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is always neat, clean, and well-presented
- I focus on:
- Providing an exceptional customer service experience unique to Under Armour
- Suggesting the right footwear based on each customer's needs to bring out their best
- Coaching fellow teammates on footwear products and best-selling practices
- Stocking, straightening, and cleaning the store
- Assisting in fulfilling omni-channel orders
- I also:
- Provide feedback on store operations to Store Leadership
- Maintain merchandising standards and support the execution of floorsets
- Operate within UA policies and procedures, communicating risks to Store Leadership when necessary
- Assist as needed in operations, including cash desk, ticketing, merchandising, and stock replenishment
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
Retail Sales Associate
Under Armour, Inc
12.2022 - 08.2024
- As a Sales Associate I
- Offer exceptional customer service, from a sincere greeting to an efficient checkout process
- Bring out the best in each customer by suggesting the right footwear and apparel
- Share knowledge and enthusiasm about our products
- Stock, straighten, and clean the store
- Work both front and back of the store as needed
- Provide direct sales assistance to athletes to meet sales KPI targets set by the Retail Store Manager
- Deliver omni-channel requests in line with UA processes and policies through digital experiences
- Model the UA service culture and customer expectations
- Communicate brand messages according to the UA Service Model when assisting athletes
- Incorporate product knowledge into the selling process by participating in training
- Maintain standards for merchandise and floor sets
Education
Associate of Arts - Business Administration
Suffolk County Community College
Selden, NY05-2026
Skills
- Retail Sales
- Cash Handling
- Organizational Skills
- Teaching
- Public Speaking
- Customer service
- Employee supervision
- Audit preparation
- Flexible schedule
- Product knowledge
- Store appearance and merchandising
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Vans
11.2024 - Current
Lead Associate
Under Armour, Inc
08.2024 - 11.2024
Retail Sales Associate
Under Armour, Inc
12.2022 - 08.2024
Driver's License
Associate of Arts - Business Administration
Suffolk County Community College
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