Ruth Silva

Housekeeping Supervisor

Ussery Roan Texas State Veterans Home

Amarillo, TX

08.2021 - 02.2024

Supervised and supported housekeeping personnel to maximize quality of service and performance.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Coordinated with other departments within the building to ensure a smooth flow of operations.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Created and implemented daily cleaning schedules for staff members.
Responded promptly to maintenance requests from guests or staff members.
Assisted with the recruitment process for new housekeepers, including interviewing potential candidates.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Established effective communication between team members in order to foster a positive work environment.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Prepared work schedules for associates to promote proper staffing levels.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Practiced safe work habits and wore protective safety equipment.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Inventoried incoming supplies and placed items in stock for use by personnel.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Communicated with maintenance team on damages to repair.
Checked inventory for required supplies and made lists for needed cleaning products.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established and enforced procedures and work standards, promoting team performance and safety.
Polished furniture and room accessories to keep all areas bright and fresh.

Summary

Overview

Work History

Housekeeping Supervisor

Education

Some College (No Degree) - Nursing Education

Skills

Certification

Languages

Timeline

Housekeeping Supervisor

Some College (No Degree) - Nursing Education

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