Brandon Pereira
Tracy,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling with more than 15 years in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled representative in a fast-paced environment in Emergency Services.
Overview
11
11
years of professional experience
Work History
Patient Services Representative, Patient Access
El Camino Health
11.2016 - Current
- Serve as primary point of contact for patient electronic scheduling and registration.
- Provide high-quality contact experience for patients with every interaction.
- Work with patients, families, providers, clinical and non-clinical staff to coordinate patient's experience throughout process of accessing healthcare.
- Collect, verify, and update patient demographic and guarantor information.
- Verify insurance benefits and eligibility, manage referrals, and collect co-payments and patient's estimated out of pocket expense, as appropriate.
- Follow established parameters to ensure procedures, treatments, and tests are scheduled with required amount of time and effectively utilize resources.
- Review and correct registration and claim errors to facilitate smooth processing.
Business Office Representative III
El Camino Health
02.2014 - 08.2016
- Serve as Cath Lab Scheduling Coordinator for cardiac and structural heart cases and neurological and interventional radiology cases.
- Coordinate with physicians, department staff, managers and staff of other departments to ensure patients receive exceptional care and service exceeding expectations.
- Aid charge nurse with updating nurse and technician's competencies required for Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
- Utilize EPIC Hyperspace to reference non-cath related dictations, log patient demographics and insurance information, and assist in reconciling charges with McKesson to ensure proper patient billing.
- Review physician dictation and send to coder for billing.
Education
Bachelor of Arts - Social Work
San José State University
San Jose, CASkills
- Registration and Admissions
- Insurance Billing
- Eligibility Determination
- Quality Assurance
Timeline
Patient Services Representative, Patient Access
El Camino Health
11.2016 - Current
Business Office Representative III
El Camino Health
02.2014 - 08.2016
Bachelor of Arts - Social Work
San José State University
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