Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Brandon Perez

Brandon Perez

Spring,TX

Summary

Professional Bartender looking for additional opportunities, 5+ years in customer service industry, engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Possessing strong mathematical, organizational and customer service skills. Collaborative team player, enthusiastic, and adaptable to stress and environment.

Overview

9
9
years of professional experience

Work History

Bartender

Hughes Manor
Houston, TX
11.2019 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends. Up to 300 people between two bartenders.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders..
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands..
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Bartender

Limelight HTX
Houston, TX
08.2019 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Preformed event set ups for corporate parties, weddings, casino nights, urban parties, etc.
  • Served high customer volumes during special events, nights and weekends, managing parties with average of 400+ people
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managing customers inquiring about event specifics.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Extensive after-party breakdowns, cleaning, and sanitization.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Bartender & Barback

JR's Bar & Grill
Houston, Texas
2018.03 - 2019.07
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits - i.e. Sky Vodka events, Bud light v.s. Michelob Ultra tastings, promotions & fundraisers.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Served high customer volumes (500+) during special events, nights and weekends.
  • Followed strict recipes and drink measurements to minimize product used.

Waiter

Pappasito Cantina
The Woodlands, TX
06.2016 - 12.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs, managing parties up to 20 people.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Informed customers about daily and seasonal specials.
  • Inspected dishes and utensils for cleanliness.
  • Met with chef to review daily specials and menu changes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Education

Bachelor of Science - Counseling Psychology

University of Houston
Houston, TX
05.2023

Associate of Science - Nursing

Lone Star College System
Spring, TX
05.2020

Skills

  • Ability to Lift 30 Pounds
  • Multitasking and Prioritization
  • Interpersonal Relationships
  • Cash Handling and Management
  • Cleaning and Sanitizing
  • Handling Difficult Customers
  • Hospitality and Guest Service
  • Teamwork and Professionalism
  • Point of Sale Systems
  • Interpersonal Communication
  • Time Management
  • Collaboration and Teamwork
  • ServSafe Certified
  • Fast Learner
  • Honest and Dependable
  • Self-Motivated
  • Good Conversationalist
  • Calm and Composed
  • Issue Resolution

Timeline

Bartender

Hughes Manor
11.2019 - Current

Bartender

Limelight HTX
08.2019 - Current

Bartender & Barback

JR's Bar & Grill
2018.03 - 2019.07

Waiter

Pappasito Cantina
06.2016 - 12.2018

Bachelor of Science - Counseling Psychology

University of Houston

Associate of Science - Nursing

Lone Star College System

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Brandon Perez