Brandon Perez
Denton,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Costumer Service Rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.
Overview
9
9
years of professional experience
Work History
Order Picker
Aldi Warehouse
02.2024 - Current
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
Amazon Delivery Driver
Talento LLC
06.2023 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Pool Technician
Clearly Perfect
01.2023 - 03.2023
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Sales Representative Assistant Manager
Newbern Excel
10.2022 - 01.2023
- Boosted sales performance by developing and implementing effective sales strategies.
- Streamlined administrative tasks such as organizing client files and tracking inventory movements, allowing more time for proactive selling efforts.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Provided valuable feedback on sales processes, leading to continuous improvement of overall operations.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Coordinated with other departments such as marketing logistics finance ensure seamless execution of targeted campaigns optimized overall performance.
- Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
Lead Generator
UCI Inc./ SBGA
02.2022 - 07.2022
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs
- Developed and maintained lasting customer relationships as result of quick turnaround and strong communication skills
- Scheduled sales appointments for Restaurants to discuss products and services and to close qualified leads
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills
- Worked independently with minimal supervision
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Member
IM Academy
12.2020 - 06.2022
- Outbound calling 100-150 calls a day
- Upselling Products Services and mentorships
- Mentoring new team members on social media strategies
- Constantly keeping up to date with Crypto currencies news
- Building simple teaching plans for the use of the platform
- Guided tours of the platform and products being sold
- Joining Zoom Calls to run presentations of the company to upsell either in Spanish and English
- Being able to build Pipeline of over 640 people
- Building a follow up plan for each customer and yet to be customer
- Educating new members on the platform and certain topics about the Charts in the Market
- Meeting with team members to get a status on how each and everyone of us was doing
- Working 1-on-1 with individuals of my team or other organizations through phone calls or zoom calls
- This was a Multi-level company where the more work I put in the more I could benefit from it
- Most of the time I either was selling products, services or even myself
- I was able to build an organization of over 23+ people and help them improve in every aspect as well
- Had to constantly be learning new skillset and putting them into practice for a much better Risk/Reward
Customer Service Representative
Inktel solutions
11.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Recommended products to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Order Filler
Walmart Distribution Center
05.2020 - 07.2021
- Checked inventory and selected products from specific locations based upon availability
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Unloaded deliveries from trucks in prompt fashion
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes
Manufacturer Technician
Entegris Poco Graphite
04.2019 - 05.2020
- Inspected finished products for quality and adherence to customer specifications
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products
- Made sure that products were produced on time and are of good quality
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity
- Prepared standard operating procedures, manufacturing batch records and productivity reports
- Set up and verified functionality of safety equipment
- Inspected products and machines to maintain quality and efficiency
- Performed general equipment maintenance and repair to minimize downtime
- Selected material quantities or processing methods needed to achieve efficient production
- Managed quality assurance initiatives
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications
Plumber's Helper
CMS Mechanical Services
08.2018 - 03.2019
- Operated Pipe Threaders, hammer drills, and different kinds of power tools that were required for the job
- Measure, cut, thread and assemble new pipe, placing the assembled pipe in hangers or other supports
- Perform rough-ins, repair and replace fixtures and water heaters, and locate, repair, or remove leaking or broken pipes
- Assist pipe fitters in the layout, assembly, and installation of piping for air, ammonia, gas, and water systems
- Excavate and grade ditches, and lay and join pipe for water and sewer service
- Cut or drill holes in walls or floors to accommodate the passage of pipes
- Cut pipe and lift up to fitters
- Fit or assist in fitting valves, couplings, or assemblies to tanks, pumps, or systems, using hand tools
- Mount brackets and hangers on walls and ceilings to hold pipes, and set sleeves or inserts to provide support for pipes
- Disassemble and remove damaged or worn pipe
Customer Credit Representative
Liverpool
02.2018 - 06.2018
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Processed new customer credit applications accessing credit agency data to open new accounts
- Delivered diverse departmental administrative support to personnel
- Uploaded completed applications to appropriate credit system
Part Time Employee
Taco Bell
09.2015 - 11.2015
- Maintain confidentiality of customers' transactions
- Set temperature, pressure, and time controls, and start conveyer, machines, or pumps
- Clean, wash, and sterilize equipment and cooking area, using water hoses, cleaning or sterilizing solutions, or rinses
- Remove cooked material or products from equipment
- Pour, dump, or load prescribed quantities of ingredients or products into cooking equipment, manually or using a hoist
- Maintain sanitation, health, and safety standards in work areas
- Maintain cage security
- Serve customers in eating places that specialize in fast service and inexpensive carryout food
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas
Education
Computer science -
NCTC/North Central Texas Community College
Corinth, TXGed Program -
Denton, TX03.2019
Bachillerato - Turism
Plantel 28
Villahermosa, Tab.07.2018
Skills
- Critical Thinking
- Information Updates
- Interpretation and Translation Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Corrective Actions
- Professional Development
- Persuasive Techniques
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Data Entry and Maintenance
- Bilingual (Fluent in written, spoken, Spanish)
- Sales presentations
Skillset
- Critical Thinking
- Information Updates
- Interpretation and Translation Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Corrective Actions
- Professional Development
- Persuasive Techniques
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Data Entry and Maintenance
- Bilingual (Fluent in written, spoken, Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Picker
Aldi Warehouse
02.2024 - Current
Amazon Delivery Driver
Talento LLC
06.2023 - 03.2024
Pool Technician
Clearly Perfect
01.2023 - 03.2023
Sales Representative Assistant Manager
Newbern Excel
10.2022 - 01.2023
Lead Generator
UCI Inc./ SBGA
02.2022 - 07.2022
Customer Service Representative
Inktel solutions
11.2021 - 01.2022
Member
IM Academy
12.2020 - 06.2022
Order Filler
Walmart Distribution Center
05.2020 - 07.2021
Manufacturer Technician
Entegris Poco Graphite
04.2019 - 05.2020
Plumber's Helper
CMS Mechanical Services
08.2018 - 03.2019
Customer Credit Representative
Liverpool
02.2018 - 06.2018
Part Time Employee
Taco Bell
09.2015 - 11.2015
Ged Program -
Bachillerato - Turism
Plantel 28
Computer science -
NCTC/North Central Texas Community College
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