Brandon Perez
Charlotte,USA
Summary
Experienced candidate with a diverse background in customer service roles. Extensive knowledge of policies, procedures, and regulations related to Food Handling and Customer Relations. Recognized for delivering fast and accurate service, Adept at identifying and resolving customer complaints efficiently. Committed to upholding exceptional customer service standards and maintaining a productive and well-organized work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Village on Morehead
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashier/Server
Otani’s Seafood
09.2021 - 03.2024
- Took orders in person, Over the phone and Online
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Kept work area clean including tables, countertops and sweeping floors.
- Developed strong customer relationships to support satisfaction and loyalty.
- Accomplished excellence in serving food and beverages to customers promptly.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Implemented new hire training program to onboard and train new employees.
- Performing tasks as given by Manager
Sales Associate
Macy’s
02.2020 - 02.2022
- Perform fulfillment of shoe orders
- Helped customers find and select products in a helpful and friendly manner
- Carry out scanning of inventory back into stock and recovering of shoe sales floor
- Ensure shoes displayed are tagged with the correct price and that the signage displayed on each table are correct
- Provide assistance in moving merchandise and fixtures
- Perform stockroom inventory maintenance tasks, preparation and retrieval of BOPS orders, replenishment, and other department recovery standards
- Ensure that Asset Protection and inventory control compliance procedures are adhered to in performing duties and responsibilities of the role
- Assisting in opening and closing store by counting register at beginning and end of shifts
Education
Associate - Filmmaking
College of the Canyons
06.2018
High school - Education
Golden Valley High School
05.2012
Skills
- Service excellence
- Clear and concise communication
- Prioritization and scheduling
- Effective organizational skills
- Effective team collaboration
- Strategic goal setting
- Customer call handling
- Safe food handling
- Employee training
- Efficient cash drawer oversight
- Cash management
- Product replenishment
- Processing refunds
- In-depth product knowledge
- Skilled in effective cleaning and sanitizing practices
- Financial transaction processing
- Guest communication skills
- Product sales expertise
- Accurate order entry
- Problem-solving expertise
- Inventory control
- Telephone Management
- Logistics coordination
- Order fulfillment expertise
- Order Management
- Inventory Replenishment
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Exceptional customer service
- Strong work ethic
Accomplishments
- Won "Best of the Best August 2024" Award for going above and beyond in maintaining company service standards and professionalism.
Certification
- Food Handlers Certification Training - Sep 2021
Languages
Spanish
Limited Working
Timeline
Server/Bartender
The Village on Morehead
04.2024 - Current
Cashier/Server
Otani’s Seafood
09.2021 - 03.2024
Sales Associate
Macy’s
02.2020 - 02.2022
High school - Education
Golden Valley High School
Associate - Filmmaking
College of the Canyons
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