Brandon Persaud
Clermont,FL
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience in pharmacy and 9 years in management. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages managerial expertise to perform job functions. Excellent communicator with focus on results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Technician
CVS Pharmacy
204 Ruby Red Place Winter Garden Fl 34787
10.2023 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Applied critical thinking and research to address complex issues.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Lead Technician
CVS Pharmacy
1800 East Highway 50 Clermont Fl, 34711
01.2022 - 09.2023
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Operations Manager
CVS Pharmacy
13697 West Colonial Drive Winter Garden Fl 34787
01.2018 - 01.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Assisted in training new hires on proper money handling techniques, contributing to overall team efficiency.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Increased efficiency by organizing and streamlining unloading processes.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Shift Supervisor
CVS Pharmacy
13697 West Colonial Drive Winter Garden Fl 34711
05.2017 - 01.2018
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Kohls Department Store
12305 South Highway 27 Clermon Fl 34711
01.2015 - 05.2017
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Reduced overall turnaround time for trucks, coordinating closely with dispatchers and drivers to ensure timely arrivals and departures.
- Secured timely deliveries through proficient route planning and coordination with transportation teams, ensuring efficient handover of goods from truck unloaders to drivers for further distribution.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
- Supported warehouse supervisors in conducting periodic audits of stock levels by providing accurate information on incoming shipments and current inventory status.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Education
High School Diploma -
South Lake High School
Groveland, FL05.2014
Skills
- Prescription Filling
- Insurance Verification
- Insurance Billing
- Drug Inventory Control
- Medication Dispensing
- Workflow Optimization
- Problem-Solving Skills
- Business Development
Accomplishments
- Number 1 in the region for pushing expanded vaccinations
Certification
- Registered Pharmacy Technician
- Basic life support, first aid, and cpr certified
- Immunize certified technincian
Timeline
Lead Technician
CVS Pharmacy
10.2023 - Current
Lead Technician
CVS Pharmacy
01.2022 - 09.2023
Operations Manager
CVS Pharmacy
01.2018 - 01.2022
Shift Supervisor
CVS Pharmacy
05.2017 - 01.2018
Shift Leader
Kohls Department Store
01.2015 - 05.2017
High School Diploma -
South Lake High School