Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon Persaud

Clermont,FL

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience in pharmacy and 9 years in management. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages managerial expertise to perform job functions. Excellent communicator with focus on results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Technician

CVS Pharmacy
10.2023 - Current
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Applied critical thinking and research to address complex issues.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Lead Technician

CVS Pharmacy
01.2022 - 09.2023
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Operations Manager

CVS Pharmacy
01.2018 - 01.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Assisted in training new hires on proper money handling techniques, contributing to overall team efficiency.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Increased efficiency by organizing and streamlining unloading processes.
  • Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Shift Supervisor

CVS Pharmacy
05.2017 - 01.2018
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shift Leader

Kohls Department Store
01.2015 - 05.2017
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Streamlined inventory management with accurate tracking and timely reordering of products.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
  • Reduced overall turnaround time for trucks, coordinating closely with dispatchers and drivers to ensure timely arrivals and departures.
  • Secured timely deliveries through proficient route planning and coordination with transportation teams, ensuring efficient handover of goods from truck unloaders to drivers for further distribution.
  • Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
  • Supported warehouse supervisors in conducting periodic audits of stock levels by providing accurate information on incoming shipments and current inventory status.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.

Education

High School Diploma -

South Lake High School
Groveland, FL
05.2014

Skills

  • Prescription Filling
  • Insurance Verification
  • Insurance Billing
  • Drug Inventory Control
  • Medication Dispensing
  • Workflow Optimization
  • Problem-Solving Skills
  • Business Development

Accomplishments

  • Number 1 in the region for pushing expanded vaccinations

Certification

  • Registered Pharmacy Technician
  • Basic life support, first aid, and cpr certified
  • Immunize certified technincian

Timeline

Lead Technician

CVS Pharmacy
10.2023 - Current

Lead Technician

CVS Pharmacy
01.2022 - 09.2023

Operations Manager

CVS Pharmacy
01.2018 - 01.2022

Shift Supervisor

CVS Pharmacy
05.2017 - 01.2018

Shift Leader

Kohls Department Store
01.2015 - 05.2017

High School Diploma -

South Lake High School

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